Jennifer Varner
Springfield,MO
Summary
Dynamic Inventory Specialist with proven expertise at Walgreens in inventory control and customer service. Recognized for enhancing store performance through effective teamwork and meticulous attention to detail. Skilled in managing stock replenishment and resolving discrepancies, contributing to improved sales and customer satisfaction. Committed to operational excellence and fostering positive customer relations.
Overview
22
22
years of professional experience
Work History
Inventory Specialist
Walgreens
07.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to improve store aesthetics and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Resolved customer complaints promptly, contributing to positive feedback and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Shift Lead
Walgreens
10.2024 - 07.2025
- Supervised team members to ensure efficient store operations and customer service excellence.
- Trained new staff on operational procedures and safety protocols.
- Monitored inventory levels and initiated stock replenishment processes.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Customer Service Representative
TeleTech Holdings
03.2024 - 10.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained detailed records of customer interactions using CRM software for tracking purposes.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Acadamy Trainer
Walmart
09.2019 - 03.2024
- Developed and delivered training programs to enhance team performance and operational efficiency.
- Assessed employee skill levels to tailor training sessions for diverse learning needs.
- Facilitated onboarding processes, ensuring new hires quickly acclimated to company culture and procedures.
- Collaborated with management to identify training gaps and implement targeted development initiatives.
- Monitored trainee progress, providing constructive feedback to support continuous improvement.
- Evaluated training effectiveness through assessments, adjusting programs based on participant feedback and outcomes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Worked with vendors to customize courseware to accommodate business needs.
Pharmacy Technician
Walmart
09.2013 - 09.2017
- Processed prescription orders accurately and efficiently, adhering to safety protocols.
- Assisted pharmacists in preparing medications, ensuring proper labeling and documentation.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with pharmacy team to streamline workflow and improve operational efficiency.
- Trained new staff on pharmacy procedures, enhancing team performance and knowledge retention.
- Implemented improvements in medication dispensing processes, increasing accuracy and reducing errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Streamlined drug distribution processes, reducing wait times for patients.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Sales Associate
Walmart
03.2004 - 06.2009
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to improve store aesthetics and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Resolved customer complaints promptly, contributing to positive feedback and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Republic High School
Republic, MO05.2001
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Shipping and receiving
- Inventory tracking
- Stocking and organization
- Cycle counting
- Cycle counts
- Inventory counts
- Basic math
- Audit processes
- Error adjustments
- Ordering supplies
- Digital and physical counts
- Discrepancy resolution
- Tagging procedures
- Stock replenishment
- Equipment operation
- Records management
- Order management
- Vendor management
- Operations
- Sales goals
- Reliable and punctual
- Verbal and written communication
- Audit counts
- Stock control
- Barcode scanning
- Problem-solving
- Inventory monitoring and management
- Customer relations
- Clear communication
- Critical thinking
- Microsoft office
- Handheld scanners
- Time management
- Materials movement
- Safety compliance
- Basic mathematics
Timeline
Inventory Specialist
Walgreens
07.2025 - Current
Shift Lead
Walgreens
10.2024 - 07.2025
Customer Service Representative
TeleTech Holdings
03.2024 - 10.2024
Acadamy Trainer
Walmart
09.2019 - 03.2024
Pharmacy Technician
Walmart
09.2013 - 09.2017
Sales Associate
Walmart
03.2004 - 06.2009
High School Diploma -
Republic High School