Jennifer Vasconez
Newburgh,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Keller Williams Realty
Newburgh, NY
03.2023 - Current
- Establish and maintain positive and productive work relationships with all agents, staff, customers, clients, and business partners
- Interacting with clients in a pleasant and professional manner
- Answering phones, scheduling appointments, and following up with confirmations
Owner
J.E.I dispatching solutions LLC
Newburgh, NY
12.2022 - Current
- Direct & dispatch drivers - Check in on all drivers & enter check calls and details into software
- Schedule, plan and confirm pick ups, deliveries and on-call schedules
- Communicate proactively and quickly between load planners, customers, brokers, & drivers
- Assign all work flow to drivers and confirm compliance
- Resolve scheduling issues that arise
- Provide warnings and updates to customers, brokers, and load planners when a driver is going to be late or if a driver has been sitting for too long (detention) at a location
- Keep track of detentions and layovers
- Assure driver compliance to DOT, and all other regulatory requirements and company safety goals
- Ensure the driver performs safely
- Build relationships with Drivers to understand their expectations & preferences
- Update BOL's and paperwork accurately and timely
Receptionist
Boys and Girls Club of Newburgh
Newburgh, NY
10.2021 - 12.2022
- Answered phone calls promptly and redirects phone requests to the appropriate party
- Participated in training/educational opportunities to expand knowledge and skills
- Provided detailed descriptions of Boys & Girls Club member applications, services, facility features, hours of operations, etc
- Assisted in ensuring that all membership files are complete and current
- Performed other clerical duties as needed, such as filling, photocopying, and collating
- Assisted in ensuring that all site and staff childcare licensing paperwork per the Ny Childcare Licensing Bureau is properly documented and filed
- Understand all privacy protection procedures completely and ensure that they are followed appropriately
- Assisted in all areas of the club operation as requested
Patient Financial Specialist
Montefiore Nyack Hospital
Nyack, NY
01.2019 - 12.2020
- Verifies eligibility, benefits, referral and authorization requirements in addition to obtained referral and authorizations as necessary
- Responsible for self-pay follow up, assistance to walk-in patients, and provision of payment options (Medicaid, charity care and payment plan) to uninsured patients
- Responsible to help resolve any patients' billing inquiries and financial questions
- Communicated with the nurse coordinator upon obtaining financial clearance for each case
- Responsible for obtaining Prior-Authorization from patient's insurance carriers for the majority of testing, procedures, or services provided in-house or outside of the Practice
- Prior-Authorizations are obtained via the internet and at times by phone
- Maintains the schedules in advance of the Date of Service for authorizations
- Checks system for all 'add on' appointments and ensures authorization is obtained
- Works closely with co-workers to ensure every patient on the schedule has an authorization
- Experience navigating payers' sites for benefits verification, online claims follow up, appeals and reconsiderations
Patient Advocate
Meddata inc/ Good Samaritan Hospital
Suffern, NY
02.2014 - 01.2019
- Screened and assist uninsured hospital patients to determine if patients are a viable candidate for Federal State, County, Charity programs or disability assistant
- Oversees Medicaid applications
- Collaborated with hospital staff, Case Managers, Social Workers, financial counselors
- Answered incoming calls and make out-bound calls and track all paper work necessary to submit enrollment, pending statuses, and renewal for prospective Medicaid patients and QHP
- Worked all assigned accounts timely and efficiently
- Managed caseload, uphold daily productivity standards
- Meet face to face with individuals at their home, or other designated locations, who are potentially eligible for a government assistance program
- Remained up to date with all Medicare and Medicaid rules and regulations
Marketing Recertification Rep
Affinity Health Plan
Bronx, NY
02.2011 - 01.2014
- Scheduled appointments to meet with potential members at home or work when needed to complete the enrollment process
- Reviewed and Submitted all required documentation in a timely manner for compliance
- Screened for potential eligibility by reviewing and verifying clients information, preparing budgets and related documents, and calculating income amount in accordance for premium coverage standard
- Conducted daily outreach and make referrals for marketing
Senior Administrative Assistant
Adecco Staffing / JP Morgan Chase
New York, NY
02.2005 - 12.2008
- Prepared all correspondence and itineraries for bank Vice Presidents
- Scheduled travel arrangements and greeted visitors
- Organized and expedited workflow through the Vice Presidents' offices and initiated follow-up action as required
- Completed monthly expense and approval reports for officers
- Answered high volume of incoming office phones, and distributed mail
- Greeted visitors, maintained records and files of all applicants
Business Sales Account Executive
Adecco Staffing Agency / Verizon Wireless
New York, NY
01.2001 - 12.2004
- Managed existing accounts, ensuring high levels of customer satisfaction.
- Analyzed competitor offerings, pricing strategies, and industry trends.
- Negotiated contracts with clients and successfully closed deals.
- Coordinated onsite marketing events for B2B and order demonstration phones as needed
- Ensured clients are well informed of wireless benefits and features
Education
Associate of Applied Science - Business Administration
06-2004
- 2002-2003 - Dean's List
- 4.0 GPA
Skills
- MS Office suite
- Insurance process
- Epic
- Paragon
- Epaces
- NJ, NY and PA Medicaid Specialist
- CAC certified through New York State of Health and Federal exchange
- Knowledge of medical terminology, appeals, EOB's and authorizations
- Answering Phones
- Attention To Detail
- Calendar Management
- Data Entry
- Email Platforms
- Prioritization
- Problem Solving
- Office Administration
- Expense Reporting
- Appointment Scheduling
- Reception Oversight
- Research
- Policy Administration
- Eligibility Determination
- Client Interviews
- Insurance Verification
- Payment Posting
- HIPAA Compliance
- Customer Service
- Strong Work Ethic
- Inventory Control
- B2B Sales and Customer Service
- Product Sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant - Keller Williams Realty
03.2023 - Current
Owner - J.E.I dispatching solutions LLC
12.2022 - Current
Receptionist - Boys and Girls Club of Newburgh
10.2021 - 12.2022
Patient Financial Specialist - Montefiore Nyack Hospital
01.2019 - 12.2020
Patient Advocate - Meddata inc/ Good Samaritan Hospital
02.2014 - 01.2019
Marketing Recertification Rep - Affinity Health Plan
02.2011 - 01.2014
Senior Administrative Assistant - Adecco Staffing / JP Morgan Chase
02.2005 - 12.2008
Business Sales Account Executive - Adecco Staffing Agency / Verizon Wireless
01.2001 - 12.2004
Plaza College - Associate of Applied Science, Business Administration