Jennifer Vasquez
Summary
I am a dedicated Certified Pharmacy Technician with proven experience at Vons specializing in delivering top-tier customer service and streamlining pharmacy operations. My strengths lie in decisions making, effective communication, and multitasking, which have consistently enhanced team performance and customer satisfaction. I am passionate about learning and adapting to new challenges, always aiming to support both customers and my team effectively. with skills in active listening and conflict resolution, I ensure a positive and efficient experience for everyone i interact with .
Overview
23
23
years of professional experience
Work History
Certified Pharmacy Technician
Lincare
10.2023 - 01.2024
- Calculated dosage, fill prescription, and prepared prescription labels with absolute accuracy .
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviews and enters confirmations of orders, medical documentations to fulfill dispensing RXs and Billing for pharmacy an medicare.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Certified Pharmacy Technician
CVS Pharmacy
06.2020 - 11.2023
- Trained pharmacy interns and newly hired pharmacy technicians.
- Streamlined workflow with effective inventory management, reducing medication stock discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Vons
11.2000 - 05.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items. prior authorization and billing for medicare supplies.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
Some College
Miracosta College
Oceanside, CA02.2021
High School Diploma -
Rancho Buena Vista
Vista, CA06.1989
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Answering customer questions
- Data Entry
- Attention to Detail
- Customer Service
- Relationship Building
Timeline
Certified Pharmacy Technician
Lincare
10.2023 - 01.2024
Certified Pharmacy Technician
CVS Pharmacy
06.2020 - 11.2023
Certified Pharmacy Technician
Vons
11.2000 - 05.2019
Some College
Miracosta College
High School Diploma -
Rancho Buena Vista