Jennifer Vazquez
Aurora,CO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Unit Clerk
UCHealth University Of Colorado Hospital
12.2023 - Current
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Member Experience Specialist
VASA Fitness
02.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Generated account activity reports to identify upgrade and sales opportunities.
Retail Sales Associate
Kohl's
08.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Crew Member
McDonald's
07.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science - Exercise Science
Metropolitan State University of Denver
Denver, CO05.2025
High School Diploma -
Rangeview High School
Aurora, CO05.2021
Skills
- Excellent Communication
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Billing Procedures
- Customer Account Management
- Sales and Upselling
- Microsoft Office
- Multitasking Abilities
- Medical Recordkeeping
Timeline
Unit Clerk
UCHealth University Of Colorado Hospital
12.2023 - Current
Member Experience Specialist
VASA Fitness
02.2022 - 11.2023
Retail Sales Associate
Kohl's
08.2021 - 02.2022
Crew Member
McDonald's
07.2020 - 07.2021
Bachelor of Science - Exercise Science
Metropolitan State University of Denver
High School Diploma -
Rangeview High School
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