JENNIFER VAZQUEZ-ALCANTAR
OXNARD,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 4 years.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MEDICAL RECEPTIONIST
OCEAN ORTHOPEDIC SURGERY
07.2022 - Current
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Checked patient insurance, demographic, and health history to keep information current.
- Updated patient records, medical histories, and contact information for traceability
- Verified insurance benefits prior to treatment for accurate billing process
- Responded to inquiries from patients regarding their accounts, medications or treatments
- Compiled reports on patient demographics, billing activity or other requested information
- Reviewed patient charts prior to visits to ensure accuracy of demographic data and updated records accordingly
- Assisted with back office duties such as filing paperwork, organizing documents and preparing mailings.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
CAREGIVER/MED-TECH
PACIFICA SENIOR LIVING
01.2020 - 04.2022
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Perform 911 calls in an emergency
- Assist Family Questions and Perform Calls to them regarding their family member
- Perform calls to doctors regarding patients and Pharmacy in regards medication refill
- Collaborate with other health care professionals to develop and revise treatment plans based on identified needs and assessment data
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
FRONT DESK / CONCIERGE
PACIFICA SENIRO LIVING
01.2020 - 08.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Answer telephones and direct calls to appropriate staff
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Made Sure all COVID Guidelines were met by visitors before entering Facility
- Transmit correspondence or medical records by mail, e-mail, or fax
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
Education
Bachelor of Arts - Psychology
California State University - Channel Islands
Camarillo, CAAssociate of Arts And Sciences - Psychology
Oxnard College
Oxnard, CA05.2022
High School Diploma -
Hueneme High School
Oxnard, CA06.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- Organization and Time Management
- EMR / EHR
Certification
Adult, Child and Infant, Pediatric CPR/AED & First Aid
Timeline
MEDICAL RECEPTIONIST
OCEAN ORTHOPEDIC SURGERY
07.2022 - Current
CAREGIVER/MED-TECH
PACIFICA SENIOR LIVING
01.2020 - 04.2022
FRONT DESK / CONCIERGE
PACIFICA SENIRO LIVING
01.2020 - 08.2021
Bachelor of Arts - Psychology
California State University - Channel Islands
Associate of Arts And Sciences - Psychology
Oxnard College
High School Diploma -
Hueneme High School
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