JENNIFER VAZQUEZ HERRERA
Lawrenceville,GA
Summary
Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Elite Radiology of Georgia
Atlanta, GA
01.2023 - Current
- Teamwork, Good problem solver, Maintain work area OSHA clean approved.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards,checks and cash.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Scheduling Specialist
Atlas spine and rehab
atlanta, GA
02.2020 - 12.2023
- Trained new employees on scheduling systems and processes.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Directed daily operations, including scheduling and customer service.
- Verified insurance coverage before scheduling appointments or procedures.
- Verified insurance eligibility prior to scheduling appointments.
- Managed customer appointments through scheduling software systems.
Education
High School Diploma -
Norcross High School
Norcross, GA12-2018
Skills
- Guest Relations
- Fluent in Spanish and English
- Analytical mastery
- Appointment Scheduling
- Problem-solving skills
- Team Collaboration
- Work Prioritization
- Telephone Etiquette
- Issue handling
- Customer Service
- Appointment confirmation
- Community building
- Strong work ethic
- Problem solving
- Punctuality
- Positive mindset
- Administrative Support
Awards
On time awards
References
Angel / Supervisor, (770)-361-1614, 1835 Savoy Dr, Atlanta, GA, 30341
Timeline
Front Desk Receptionist
Elite Radiology of Georgia
01.2023 - Current
Scheduling Specialist
Atlas spine and rehab
02.2020 - 12.2023
High School Diploma -
Norcross High School
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