Jennifer Veal
Summary
Highly trained Insurance Verification Representative with a background in verifying insurance benefits and obtaining required pre-certifications. An established medical office professional with successful experience in working in a fast-paced multi-disciplinary environment with undeniable ease.
Overview
15
15
years of professional experience
Work History
Patient Financial Services Representative
VCU Health
11.2022 - Current
- Calculates out-of-pocket liability and collects required deposits, co-pays, deductibles and outstanding balances.
- Negotiates payment arrangements with self-pay patients, offering flexible solutions that align with their financial capabilities.
- Educates patients about their benefits eligibility, helping them make informed decisions regarding their healthcare services.
- Works with patient to create debt repayment plan based on current financial condition.
- Enhances revenue recovery with diligent follow-up on outstanding accounts and insurance claims.
- Promotes a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
Virtual Assistant
Care2Assist
03.2022 - Current
- Assisted small businesses virtually with administrative tasks and social media management
- Specialized in providing assistance to health care professionals
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
Insurance Authorization Specialist
Phoenix Medcom
04.2021 - 04.2022
- Verified insurance coverage and pre-authorization requirements via phone or online portal
- Obtained authorizations for outpatient services ordered by physicians
- Confirmed patient's health insurance is active and provides coverage for service ordered
- Checked benefits to determine deductible, coinsurance, and copayment amounts due.
- Streamlined insurance authorization processes by implementing efficient workflow strategies.
- Reduced claim denials by diligently reviewing and correcting errors in authorization submissions.
- Expedited claim approvals by maintaining strong relationships with insurance representatives.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
Patient Services Coordinator
Sentara Healthcare
08.2018 - 04.2021
- Scheduled appointments to enter appointment date and time into computerized scheduler
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
- Communicated with primary care offices and insurance companies to obtain authorization
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process
- Inputted accurate patient insurance, billing and payment information in Epic
- Ensured maximum reimbursement and reduced denials related to incomplete insurance information and/or authorization.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
Admitting Representative II
Sentara Healthcare
12.2011 - 08.2018
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Registered patients for labs, surgeries and radiology
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
- Arranged forms and charts for each patient
- Served as preceptor for new employees which included orientation and training, as well as serving as a working/technical resource to all staff members.
Office Assistant
Accessible Home Health Care
06.2009 - 12.2011
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Completed clerical tasks such as filing, copying and distributing mail
- Executed record filing system to improve document organization and management
- Edited and proofread documents for accuracy and completeness.
- Interacted with customers by phone, email or in-person to provide information
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT05.2024
Certificate - Medical Coding
Integrity Coding - AAPC And AHIMA Approved
Online12.2023
Certificate - Medical Billing
Ask The Biller - AAPC Approved
Online09.2021
Skills
- Professional telephone demeanor
- Insurance Verification
- Medical billing knowledge
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Creative problem solving
- Analytical and Critical Thinking
- Organizational Skills
- Data entry proficiency
- Customer Relationship Management
- Time Management
Timeline
Patient Financial Services Representative
VCU Health
11.2022 - Current
Virtual Assistant
Care2Assist
03.2022 - Current
Insurance Authorization Specialist
Phoenix Medcom
04.2021 - 04.2022
Patient Services Coordinator
Sentara Healthcare
08.2018 - 04.2021
Admitting Representative II
Sentara Healthcare
12.2011 - 08.2018
Office Assistant
Accessible Home Health Care
06.2009 - 12.2011
Bachelor of Science - Health Administration
Western Governors University
Certificate - Medical Coding
Integrity Coding - AAPC And AHIMA Approved
Certificate - Medical Billing
Ask The Biller - AAPC Approved