JENNIFER VEDRO
RIVERSIDE,RI
Summary
Academic background in Psychology, concentration in Industrial Organizational Psychology; enjoy training, educating, and helping others reach their maximum potential. Communicate effectively with diverse backgrounds, cultures and levels; skilled in building cohesiveness and consensus; analyzing and improving processes and procedures; ensuring efficiency; troubleshooting and resolving problems. Proficient in performing multiple tasks simultaneously; ensuring smooth workflow and optimal productivity; leading by example. Compassionate...patient...strong motivator; able to gain confidence, trust and respect. Computer proficient. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
KITCHEN DESIGNER
Douglas Lumber Kitchens By Douglas
01.2018 - 01.2023
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Created comprehensive product lists based on finalized designs and budgets.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
BUSINESS ADMINISTRATOR
Douglas Lumber Kitchens By Douglas
01.2015 - 01.2018
- Duties included: responsible for overseeing a team of seven, developing and implementing all new programs; coordination and corresponding with over forty vendors; general and detailed project management for both commercial and retail customers; human resource responsibilities, including implementing hiring programs and negotiating compensations strategies; management for over 300 house accounts; solely responsible for tracking and synthesizing commission payments for six designers; Responsible for verifying every layout and acknowledgement for five million dollars’ worth of designs
- Accomplishments:
- Developed a successful employee retention program
- Increased revenue by 17% for 2019 calendar year, on target already for 21% increase for 2020
- Developed a successful team of employees that are motivated and focused leading to increased revenue, productivity, retention
- Implemented all the procedures designers are currently utilizing that keep their paperwork organized and concise, resulting in fewer losses, effective time management, and satisfied retail and commercial customers
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Developed monthly reports.
EXPEDITER
01.2010 - 01.2012
- Functioned as a project manager within the Flooring, Kitchen, Millwork and Window Treatment Departments
- Duties included: liaising between customers, vendors, contractors, and installers; coordinating and scheduling installations ($20 Million); confirming and coordinating delivery arrangements for special orders ($8 million); negotiating compensation strategies for customers not satisfied; training new employees in special order systems; tracking sales goals for 30+ employees; cultivating relationships with vendors and contractors
- Accomplishments:
- Saved store 20% ($500,000) annually through proper scheduling of installations, good negotiation skills and clever problem solving
- Go to” person in store and district due to product knowledge
- Assisted other departments within store as needed
- Received 8 Platinum Badge Awards for customer service excellence.
KITCHEN DESIGNER
01.2004 - 01.2010
- Island Independently designed kitchens and bathrooms for customers, primarily by appointment and walk-ins
- Duties included: identifying clients project and budget; preparing legal paperwork to outline Home Depot’s responsibilities for design project as well as options available; setting up schedule to obtain measurements; creating floor plan using 20/20 software; providing samples; collecting payments from contractors and customers; ordering products; conducting home visits to personally inspect actual layout; walking customer through project layout; upselling kitchen products, appliances, faucets, lighting, etc
- To maximize sales
- Accomplishments:
- Received 7 Platinum Badge Awards for customer service excellence
- Top Designer in the District (7 stores-30 designers)
- Achieved sales of $1+ million for three consecutive years
- Excelled at streamlining design projects
- Developed repeat customer base.
SPECIALTY DEPARTMENT SUPERVISOR
01.2002 - 01.2004
- Supervised all Specialty Departments (Millwork, Kitchen, Flooring, Décor, Appliances, Pro- desk)
- Duties included: interviewing, hiring, training, supervising, evaluating 50 employees; tracking sales and department orders; ensuring sales goals were met; opening building; controlling store hours; counting safe; resolving escalated customer service issues; setting up product knowledge training for employees (individual/group)
- Accomplishments:
- Increased sales 10% year over year from entire Specialty Department Team under my direction
- Achieved overall sales goals of $40 million annually.
Education
BACHELOR OF SCIENCE/PSYCHOLOGY - CHILD DEVELOPMENT & INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
RHODE ISLAND COLLEGE, Island
Providence, RI05.2014
Skills
- Cabinetry Expertise
- ADA Guidelines Understanding
- Budgeting Expertise
- Blueprint Interpretation
- 3D Visuals Expertise
- Detail Drawings
- Project Proposals
- Complex Problem-Solving
- Green Building
- 2020 Design Software Expertise
- Presentation Creation
Timeline
KITCHEN DESIGNER
Douglas Lumber Kitchens By Douglas
01.2018 - 01.2023
BUSINESS ADMINISTRATOR
Douglas Lumber Kitchens By Douglas
01.2015 - 01.2018
EXPEDITER
01.2010 - 01.2012
KITCHEN DESIGNER
01.2004 - 01.2010
SPECIALTY DEPARTMENT SUPERVISOR
01.2002 - 01.2004
BACHELOR OF SCIENCE/PSYCHOLOGY - CHILD DEVELOPMENT & INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
RHODE ISLAND COLLEGE, Island
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