JENNIFER VEDRO
RIVERSIDE,RI
Summary
Academic background in Psychology, concentration in Industrial Organizational Psychology; enjoy training, educating, and helping others reach their maximum potential. Communicate effectively with diverse backgrounds, cultures and levels; skilled in building cohesiveness and consensus; analyzing and improving processes and procedures; ensuring efficiency; troubleshooting and resolving problems. Proficient in performing multiple tasks simultaneously; ensuring smooth workflow and optimal productivity; leading by example. Compassionate...patient...strong motivator; able to gain confidence, trust and respect. Computer proficient. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
KITCHEN DESIGNER
Douglas Lumber Kitchens By Douglas
Smithfield, RI
01.2018 - 01.2023
- Selected flooring, counters, cabinets and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Created comprehensive product lists based on finalized designs and budgets.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
BUSINESS ADMINISTRATOR
Douglas Lumber Kitchens By Douglas
Smithfield, RI
01.2015 - 01.2018
- Duties included: responsible for overseeing a team of seven, developing and implementing all new programs; coordination and corresponding with over forty vendors; general and detailed project management for both commercial and retail customers; human resource responsibilities, including implementing hiring programs and negotiating compensations strategies; management for over 300 house accounts; solely responsible for tracking and synthesizing commission payments for six designers; Responsible for verifying every layout and acknowledgement for five million dollars’ worth of designs
- Accomplishments:
- Developed a successful employee retention program
- Increased revenue by 17% for 2019 calendar year, on target already for 21% increase for 2020
- Developed a successful team of employees that are motivated and focused leading to increased revenue, productivity, retention
- Implemented all the procedures designers are currently utilizing that keep their paperwork organized and concise, resulting in fewer losses, effective time management, and satisfied retail and commercial customers
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Developed monthly reports.
EXPEDITER
01.2010 - 01.2012
- Functioned as a project manager within the Flooring, Kitchen, Millwork and Window Treatment Departments
- Duties included: liaising between customers, vendors, contractors, and installers; coordinating and scheduling installations ($20 Million); confirming and coordinating delivery arrangements for special orders ($8 million); negotiating compensation strategies for customers not satisfied; training new employees in special order systems; tracking sales goals for 30+ employees; cultivating relationships with vendors and contractors
- Accomplishments:
- Saved store 20% ($500,000) annually through proper scheduling of installations, good negotiation skills and clever problem solving
- Go to” person in store and district due to product knowledge
- Assisted other departments within store as needed
- Received 8 Platinum Badge Awards for customer service excellence.
KITCHEN DESIGNER
01.2004 - 01.2010
- Island Independently designed kitchens and bathrooms for customers, primarily by appointment and walk-ins
- Duties included: identifying clients project and budget; preparing legal paperwork to outline Home Depot’s responsibilities for design project as well as options available; setting up schedule to obtain measurements; creating floor plan using 20/20 software; providing samples; collecting payments from contractors and customers; ordering products; conducting home visits to personally inspect actual layout; walking customer through project layout; upselling kitchen products, appliances, faucets, lighting, etc
- To maximize sales
- Accomplishments:
- Received 7 Platinum Badge Awards for customer service excellence
- Top Designer in the District (7 stores-30 designers)
- Achieved sales of $1+ million for three consecutive years
- Excelled at streamlining design projects
- Developed repeat customer base.
SPECIALTY DEPARTMENT SUPERVISOR
01.2002 - 01.2004
- Supervised all Specialty Departments (Millwork, Kitchen, Flooring, Décor, Appliances, Pro- desk)
- Duties included: interviewing, hiring, training, supervising, evaluating 50 employees; tracking sales and department orders; ensuring sales goals were met; opening building; controlling store hours; counting safe; resolving escalated customer service issues; setting up product knowledge training for employees (individual/group)
- Accomplishments:
- Increased sales 10% year over year from entire Specialty Department Team under my direction
- Achieved overall sales goals of $40 million annually.
Education
BACHELOR OF SCIENCE/PSYCHOLOGY - CHILD DEVELOPMENT & INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
RHODE ISLAND COLLEGE, Island
Providence, RI05.2014
Skills
- Cabinetry Expertise
- ADA Guidelines Understanding
- Budgeting Expertise
- Blueprint Interpretation
- 3D Visuals Expertise
- Detail Drawings
- Project Proposals
- Complex Problem-Solving
- Green Building
- 2020 Design Software Expertise
- Presentation Creation
Timeline
KITCHEN DESIGNER
Douglas Lumber Kitchens By Douglas
01.2018 - 01.2023
BUSINESS ADMINISTRATOR
Douglas Lumber Kitchens By Douglas
01.2015 - 01.2018
EXPEDITER
01.2010 - 01.2012
KITCHEN DESIGNER
01.2004 - 01.2010
SPECIALTY DEPARTMENT SUPERVISOR
01.2002 - 01.2004
BACHELOR OF SCIENCE/PSYCHOLOGY - CHILD DEVELOPMENT & INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
RHODE ISLAND COLLEGE, Island