Jennifer Vega
Clarksville,TN
Summary
Well-qualified Human Resources professional with proven success in improving manufacturing operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges in the Human Capital field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Manager & Recruiter
Arcosa Inc.
05.2021 - Current
- Provided a link between HR & the Business to provide the best solutions and support to all levels of Management and Leadership.
- Collaborated with various levels of HR professionals in reviewing existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Assessed and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Collaborated to launch company-wide HR strategies and practices to help improve and grow company's Talent and Culture.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provide Executives and Management report with up to date data for man power, hiring, and turnover.
- Devised hiring and recruitment procedures for 200+-employee plant
Human Resources Analyst
Arcosa Inc.
04.2019 - 05.2021
- Documented business processes and analyzed procedures to align with changing business needs.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Maintained optimal staffing levels for 300+ employee plant by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Identified and remedied non-conforming trends based on collected compliance and outcome data
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Generated and analyzed reports to monitor employee engagement and attrition trends
HR & QA Support
Trinity Inc./Arcosa Inc.
03.2018 - 04.2019
- Worked with HR team to coordinate company events.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events for multiple locations.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Developed strong written and verbal communication skills.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and updated tracking spreadsheets.
- Managed up to 450 personnel file and quality documents and maintained permanent files.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Helped employees register for benefits programs using online portals.
- Converted employee status from temporary to permanent.
Human Resources Support & Receptionist
Trinity Marine/Arcosa Inc.
06.2015 - 03.2018
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Managed employee exit interviews and paperwork.
- Conducted weekly new hire orientation for 10-15 employees weekly, and on-boarding processes in both English and Spanish.
- Answered and directed outbound and inbound phone calls per day.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Organized new employee orientation schedules for new hires
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Confirmed appointments, communicated with clients, and updated client records
- Organized, maintained and updated information in computer databases
Senior Quality Assurance Analyst
TeleTech Holdings-Turbo Tax
12.2014 - 12.2015
- Created test cases and automation scripts.
- Conducted over 150 weekly evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Monitored activities and supporting systems to meet compliance regulations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Education
Bachelor of Science - Organizational Leadership & Development
Austin Peay State University
Clarksville, TNMinor - Organizational Forensics
Austin Peay State University
Clarksville, TNUndergraduate Certificate - Spanish Communication Skills
Austin Peay State University
Clarksville, TNAssociate of Arts - Liberal Arts And Sciences
Austin Peay State University
Clarksville, TNAssociate of Science - Management
Nashville State Community College
Nashville, TNSkills
- Strategic HR to Business Planning & Execution
- Benefits & Compensation
- Performance Management
- Human Resource Information System (HRIS)
- Labor Relations Facilitator
- Leadership Training Development & Facilitation
- Employee Engagement Strategies
- Hiring Trends and Analysis
- Family Medical Leave Act (FMLA)
- Diversity & Inclusion Program Developer & Leader
- Bilingual-English/Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
DDI Facilitator
Civil Treatment Facilitator
Timeline
Human Resources Manager & Recruiter
Arcosa Inc.
05.2021 - Current
Human Resources Analyst
Arcosa Inc.
04.2019 - 05.2021
HR & QA Support
Trinity Inc./Arcosa Inc.
03.2018 - 04.2019
Human Resources Support & Receptionist
Trinity Marine/Arcosa Inc.
06.2015 - 03.2018
Senior Quality Assurance Analyst
TeleTech Holdings-Turbo Tax
12.2014 - 12.2015
Bachelor of Science - Organizational Leadership & Development
Austin Peay State University
Minor - Organizational Forensics
Austin Peay State University
Undergraduate Certificate - Spanish Communication Skills
Austin Peay State University
Associate of Arts - Liberal Arts And Sciences
Austin Peay State University
Associate of Science - Management
Nashville State Community College
DDI Facilitator
Civil Treatment Facilitator
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