Jennifer Velez

Served as leader of two teams: Training and Learning Design. Created the Learning Design team to complete the department, and to establish eLearning as part of a consistent learning strategy.

• Developed learning initiatives to enhance staff skills, track performance, and measure results.
• Facilitated collaboration between teams by encouraging open communication channels.
• Translated vision into reality through storytelling.
• Led change management and communication campaigns to adapt to organization needs.
• Promoted a culture of innovation and encouraged staff to contribute ideas.
• Launched customer experience programs to increase engagement and grow revenue.

• Collaborated with subject matter experts to gather instructional content.
• Designed user-friendly interfaces for online training modules.
• Facilitated workshops to train employees on new learning tools.
• Promoted effective communication between stakeholders by facilitating meetings and providing status updates on projects.

• Collaborated with management to align training with business goals.
• Supported the implementation of new learning technologies and tools.
• Built relationships with stakeholders to identify training needs and develop customized solutions.
• Developed training programs for insurance industry compliance and best practices.

• Collaborated with business partner, Foundation Health, in developing a Provider Education program designed to communicate the principles of workers' compensation to a network of HMO medical providers.
• The program was the very first of its kind, and it was facilitated statewide, then expanded nationally to attract new business.

• Created an innovative client program (Employers' School) designed to help businesses control their workers' compensation costs by starting a return-to-work program.
• Developed a mission and communicated value statements to support program objectives.
• Expanded program nationally.