Jennifer Vera
Troy,NY
Summary
- Motivated mom of 2 with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Dependable waitress that successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Server
Dinosaur Bar-B-Que
07.2021 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Metro Mattress
01.2015 - 04.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Ichabod Crane
Valatie, NY06.2012
Skills
- Table Bussing
- Food Delivery
- Food Inspection
- Beverage Preparation
- Food Running
- Guest Engagement
- Safe Food Handling
- Food Sales and Promotion
- Suggestive Selling
- Quality Control
- Food Station Setup
- Cash Handling
- Sales Expertise
Timeline
Server
Dinosaur Bar-B-Que
07.2021 - 01.2024
Assistant Manager
Metro Mattress
01.2015 - 04.2019
High School Diploma -
Ichabod Crane
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