Jennifer Vera
Troy,NY
Summary
- Motivated mom of 2 with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Dependable waitress that successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Server
Dinosaur Bar-B-Que
07.2021 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Metro Mattress
01.2015 - 04.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Ichabod Crane
Valatie, NY06.2012
Skills
- Table Bussing
- Food Delivery
- Food Inspection
- Beverage Preparation
- Food Running
- Guest Engagement
- Safe Food Handling
- Food Sales and Promotion
- Suggestive Selling
- Quality Control
- Food Station Setup
- Cash Handling
- Sales Expertise
Timeline
Server
Dinosaur Bar-B-Que
07.2021 - 01.2024
Assistant Manager
Metro Mattress
01.2015 - 04.2019
High School Diploma -
Ichabod Crane
Similar Profiles
Bryan A McMillanBryan A McMillan
Line Cook at Dinosaur Bar-B-QueLine Cook at Dinosaur Bar-B-Que
Joseph PollockJoseph Pollock
Host/Takeout at Dinosaur Bar-B-QueHost/Takeout at Dinosaur Bar-B-Que
Nina HospedalesNina Hospedales
BARTENDER at Dinosaur Bar-B-QueBARTENDER at Dinosaur Bar-B-Que
Nateisha ChinNateisha Chin
Certified Nursing Assistant at Van Rensselaer ManorCertified Nursing Assistant at Van Rensselaer Manor
Isaak FisherIsaak Fisher
Retail Associate at Dicks Sporting GoodsRetail Associate at Dicks Sporting Goods