Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Verri

WARWICK,RI

Summary

At Gem-Craft Inc., as President and Production Manager, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Strategic planning and leadership skills led to the cultivation of strong external partnerships and a culture of accountability, achieving remarkable improvements in productivity and quality control.

Overview

27
27
years of professional experience

Work History

President

Gem-Craft Inc.
09.2018 - 11.2024
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

Vice President of Operations

Gem-Craft Inc.
09.1997 - 08.2018
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Managed approximately 20-30 incoming calls and emails per day from customers.

Education

BBA - Marketing

University of Rhode Island
Kingston, RI
05-1997

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Employee relations
  • Operations management
  • Staff training

Timeline

President

Gem-Craft Inc.
09.2018 - 11.2024

Vice President of Operations

Gem-Craft Inc.
09.1997 - 08.2018

BBA - Marketing

University of Rhode Island

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Jennifer Verri