Jennifer Vest
Connersville,IN
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
38
38
years of professional experience
Work History
Denials Management Specialist
Reid Hospital and Healthcare Services
Richmond, IN
07.2019 - 08.2022
- Work account denials for Anthem in assigned work queues daily to ensure aging accounts are resolved efficiently from AR and new accounts are addressed productively as they drop into work queue
- Responsible for disputing / appealing account denials both on the phone and via the Availity portal, which maintains and improves workflow
- Maintain spreadsheets for inpatient denials and appeals for timely follow up and to coordinate with RN team on clinical appeal submission. Communicate details from EOB on time limit for appeals and deadlines for more positive outcomes
- Communicate with immediate supervisor and denials manager on account concerns and trends that ultimately effect claim reimbursement
- Directed junior team members in proper duties and company regulations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Served as liaison between coding, HIM and charge capture to implement new improvement plans and changes.
- Completed claim resubmission with efficiency and accuracy, resulting in less denials and more accurate reimbursement
Specialty Account Biller / Registration Team Advisor
Patient Financial Services, Fayette Regional Health System
Connersville, IN
02.2015 - 07.2019
- I was the specialty account biller for the area nursing homes contract billing, the Medicare Credit Balance reporting, Department of Child Services billing for Fayette Regional Care Pavilion and Medicare / Medicaid Provider Based billing
- Ensure provider based charges were entered correctly into patient accounts for maximum reimbursement
- I was also the Team Advisor of the Registration department- staff of 13
- Responsible for departmental procedures, scheduling, interviewing and discipline
- Initiate and support continuous employee improvement through training and positive reinforcement
- Developed and deepened relationships with new and existing patients to advance progress and improve business.
Secretary
Home Health and Hospice
Connersville, IN
11.2013 - 02.2015
- I was the secretary for the Home Health and Hospice department
- Job duties included customer service, answering phones, maintaining patient files, direct correspondence with physicians and daily staff activity report entry
- I also monitored and reported all nursing / therapist mileage for direct compensation
- In the Patient Financial Department, I was responsible for posting insurance electronic payment remittances and credit card payments.
Special Education Assistant
Fayette County School Corporation
Connersville, IN
09.2008 - 11.2013
- I was with Fayette County School Corporation for over five years
- Originally, I started out as a Prime Time (regular ed.) assistant and was responsible for everything from classroom management to data entry and substituting
- Following, I was in the Moderately Handicapped (MO) class where the students are taught functional life skills. Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- It was very rewarding to see the small steps they take in development, as it is at a rate that usually is much slower than other students their age.
Customer Service Representative
Atlas Logistics Inc. LLC
Shelbyville, IN
09.2001 - 09.2008
- Was a member of the customer service department
- Atlas (now DBA Penske, Inc), is the primary warehouse logistics control for the Kroger Co
- My job functions included taking phone calls from Kroger stores regarding product order discrepancies, data entry, filing and administrative duties
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- I also worked for the accounting and safety departments as AP specialist and liaison respectively
- Daily invoicing, safety regulation inspection and work order entry were all part of my responsibilities.
Customer Service Representative / Teller
People's Trust Company, MainSource Bank
Brookville, IN
05.2000 - 07.2002
- Any and all customer service issues including acquiring new customer accounts, maintaining current customer relations, and daily teller functions.
Service Corridor Manager
JC Penney Co
Connersville, IN
08.1989 - 05.2000
- Supervision of all service area functions including stockroom receiving and catalog department manager
- Worked with staff daily to receive customer catalog orders, place them into inventory and complete purchase transactions when the customer arrived to pick up their order/orders.
- Consulted with customers to gain feedback and improve deliveries.
- Developed solid connections with customers to promote products and maintain customer retail credit card accounts
Bookkeeper and Clerk
Combs Grocery and Variety, Combs Trucking
Laurel, IN
05.1984 - 09.1991
- I had the honor and privelege in helping to run the family business first hand.
- I truly believe that some of the most valuable life lessons I have learned were at this time in my life.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
- Worked part time in Combs Grocery stocking and customer checkout
Education
High School Diploma -
Graduated Valedicatorian -Laurel High School
Laurel, IN05.1989
Some College (No Degree) - Business Administration
BALL STATE UNIVERSITY
Muncie, INSkills
- Member of Business and Professional Women / USA
- Strong customer service skills
- Proficient in Microsoft Word / Excel
- Exceptional organizational skills
- Motivated, honest and hard working
- Team player
References
References Sam Bell - Chief Financial Officer -Shriner's Hospital, Cincinnati Ohio -513-502-6697
Andy Merida - Former IT Director - Fayette Regional Health System - 317-250-5789
Angel Boicourt- Denials Management - Reid Hospital and Healthcare Services-765-265-2063
Charlene Wood, former RN- Fayette Regional Health System-765-827-0521
Kimberly Corsaro- Asst. Superintendent - Fayette County School Corporation- 765-338-9334
Becca Jones - Denials Management-Reid Hospital and Healthcare Services- 765-967-8988
Timeline
Denials Management Specialist
Reid Hospital and Healthcare Services
07.2019 - 08.2022
Specialty Account Biller / Registration Team Advisor
Patient Financial Services, Fayette Regional Health System
02.2015 - 07.2019
Secretary
Home Health and Hospice
11.2013 - 02.2015
Special Education Assistant
Fayette County School Corporation
09.2008 - 11.2013
Customer Service Representative
Atlas Logistics Inc. LLC
09.2001 - 09.2008
Customer Service Representative / Teller
People's Trust Company, MainSource Bank
05.2000 - 07.2002
Service Corridor Manager
JC Penney Co
08.1989 - 05.2000
Bookkeeper and Clerk
Combs Grocery and Variety, Combs Trucking
05.1984 - 09.1991
High School Diploma -
Graduated Valedicatorian -Laurel High School
Some College (No Degree) - Business Administration
BALL STATE UNIVERSITY