Jennifer Vieira
Somerset,MA
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
10
10
years of professional experience
Work History
General Manager
Rhode Island School of Design, RISD
Providence, Rhode Island
10.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
General Manager of Operations
The Aviary Restaurant
Swansea , MA
12.2014 - 10.2021
- Oversaw daily operations of the business including staffing issues, scheduling, sales targets, budgeting.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Designed sales and service strategies to improve revenue and retention.
- Established policies, procedures, goals, objectives, and standards of performance for departments within the organization.
- Ensured compliance with all applicable regulations and laws.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
Skills
- Process improvements
- Strategic partnerships
- Market research, forecasting, and analysis
- Cross-functional communication
- Staff management
- Market growth
- Team leadership
- Multi-site operations
- Project management
- Vendor sourcing
- Operational efficiency
Timeline
General Manager
Rhode Island School of Design, RISD
10.2021 - Current
General Manager of Operations
The Aviary Restaurant
12.2014 - 10.2021
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