Jennifer Vielmader
Nevada City,CA
Summary
I've been a phlebotomist and a laboratory coordinator at St. Mary's Medical Center over 23 years, performing complex testing in a clinical research laboratory setting. Familiar with basic laboratory procedures and testing.
Reliable and focused on quality completion of all lab procedures under tight deadlines. I've work well under pressure. Medical Secretary for St. Mary's Pathology Department, I've am now CMA for Dignity Health, I've transferred to retain additional medical skills, and continue working in the Clinical Laboratory.
Accomplishments
· Directly supervised anywhere from 10 to 14 medical laboratory phlebotomist.
· Maintained compliance with OSHA, HIPAA, and CLIA standards.
· Educated over 100 phlebotomy students on venipuncture and capillary puncture techniques.
· Oversaw team of phlebotomists in lab processing over 100 samples daily.
· Documented and resolved verbal and written warnings.
· Collaborated with team of 30 physicians and staff in the development of The Hiroshima Project.
· Used Microsoft Excel to develop inventory tracking spreadsheets.
· Cut errors in specimen collection 20% by introducing revised procedures.
· Volunteered to help Sierra City, CAl fire, Hot Spotter and Moppers firefighters during the Bassett's fire.
· Sign in patients; help organize for wellness checks at the Cherry Blossom Festivals.
Overview
25
25
years of professional experience
Work History
CMA
Dignity Health- Sierra Nevada Memorial
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
Lead Medical Secretary, Pathology
Dignity Health, St. Mary's Medical Center
08.2022 - Current
- Medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Transcribed sensitive documents with complete confidentiality.
- Responded to inquiries regarding transcripts to provide information and resolve issues.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Communicated with healthcare providers to clarify information and resolve issues.
- Completed transcription of gross and final diagnosis for medical reports.
- Determined information to be included in reports.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Used headsets and transcribing software to take dictation of medical documents.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
Laboratory Lead Phlebotomist
Dignity Health - St. Mary's Medical Center
04.2014 - 08.2022
- Carefully reviewed test for accuracy.
- Prepared specimens, for all send outs, centrifuges blood accordingly.
- Quickly responded to and resolved all customer service issues in timely manner.
- Created worksheets and logged samples correctly into computerized tracking system.
- Ordered supplies, obtained pricing and quotes
- Managed specimen sample handling, receiving, storage and inventory.
- Patient Care
- Patient Results
- Customer Service
- LIS/HIS systems- Lawson-Cerner-MS4
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Reviewed patient records for accuracy and completeness.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Laboratory Supervisor
Catholic Healthcare West - St. Mary's Medical Cent
07.2001 - 04.2014
- Supervise phlebotomy staff and technicians.
- Coordinate laboratory communication.
- Hire and train phlebotomist.
- Patient Care for outpatient and inpatient laboratory services.
- Patient Results.
- Vendors.
- Lab Equipment Maintenance.
- Medical Records.
- Certified Phlebotomy Technician.
- Medical Terminology.
- Phlebotomy Knowledge.
- Excellent Communication Skills.
- Laboratory Equipment.
- Medical Terminology Knowledge.
- Order supplies for phlebotomy, send outs &/or office.
- Maintained equipment and facilities in good working order.
- Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Conducted evaluations for as many as 10-14 phlebotomist
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Phlebotomist/EKG Technician
Catholic Healthcare West- St. Mary's Medical Cente
07.2000 - 07.2001
- Transcription
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Performed monthly inventory and maintained office and medical supply counts.
- Customer Service
- Medical Records
- Certified Phlebotomy Technician
- Medical Terminology
- Excellent Communication Skills
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment
- Educated patients on testing and preparation steps prior to procedure
- Communicated with healthcare workers and physicians concerning test results
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions
- Administered testing with electrocardiogram for patients experiencing events and as screening tool
- Provided instruction on Holter monitor and connected patient to analyzer
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes
- Collaborated with healthcare team to maintain quality patient care
Phlebotomist
Catholic Healthcare West-St. Mary's Medical Center
08.1998 - 07.2000
- ·Phones
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted venipuncture and other CT procedures.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Centrifuged blood samples as outlined in clinical protocols
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
- Used personal protective equipment correctly to protect coworkers and patients
- Tracked collected specimens by initialing, dating, and noting times of collection
- Addressed questions and concerns to educate patients on collection process and procedures
- Stocked phlebotomy cart or carrier with appropriate supplies
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
- Packaged and shipped specimens to central lab daily
- Monitored patients for reactions and verified sample quality
- Organized daily work based on collection priority
- Participated in continuing education programs to stay up to date on new technologies and procedures
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Verified patients' identification for proper sample collection
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Followed established safety protocols and standards to minimize risk of infection and injury
- Assisted in training and onboarding new phlebotomists
- Verified proper storage and transportation of specimens to laboratories
- Conducted venipuncture and other CT procedures
- Collected blood samples in accordance with laboratory protocols and regulations
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Reviewed and processed requisitions for laboratory tests
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
- Monitored supply levels and placed orders for laboratory supplies
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs
- Provided guidance and support to laboratory personnel
Skills
Excellent Lab Practices
Sterile Field
Certified Phlebotomy Technician
Clinical Laboratory Lead
Laboratory Equipment up keep
HIPPA compliance
Customer and Community service
Excellent Communication Skills
Medical Terminology Knowledge
Training Phlebotomy Students
Ordering supplies as needed
Cover staffing issues
Electronic Filing System
Patient Prioritization
Operational Efficiency
Insurance Authorizations
Office Organization
Record Retrieval
Medical Recordkeeping
Computer Proficiency
Teamwork and Collaboration
CPT Coding
Billing
Process slides, blocks and reports for send outs
Pathology office duties
Order specimen cases
Prep specimens for Pathologist
Operational Requirements
Medical Transcription
Timeline
CMA
Dignity Health- Sierra Nevada Memorial
10.2023 - Current
Lead Medical Secretary, Pathology
Dignity Health, St. Mary's Medical Center
08.2022 - Current
Laboratory Lead Phlebotomist
Dignity Health - St. Mary's Medical Center
04.2014 - 08.2022
Laboratory Supervisor
Catholic Healthcare West - St. Mary's Medical Cent
07.2001 - 04.2014
Phlebotomist/EKG Technician
Catholic Healthcare West- St. Mary's Medical Cente
07.2000 - 07.2001
Phlebotomist
Catholic Healthcare West-St. Mary's Medical Center
08.1998 - 07.2000
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