Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Languages
Timeline
Generic
Jennifer Villalpando

Jennifer Villalpando

San Antonio,TX

Summary

Customer service expert recognized for delivering exceptional service and personalized attention to diverse clients through in-person and phone interactions. Demonstrates proficiency in QuickBooks and Microsoft Office Suite, with a strong command of English and Spanish. Highly skilled in conflict resolution, data entry, and customer relationship management, ensuring efficient task completion while fostering positive customer experiences. Committed to continuous learning and adaptability to enhance service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Daycare Teacher

Pinnacle Kids Academy
San Antonio, TX
07.2023 - Current
  • Created a positive, nurturing environment for young students.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Benefit Advocate

United Health Care
San Antonio, US
04.2022 - 12.2022
  • Executed in-depth research to identify optimal benefit opportunities tailored for client needs.
  • Checked submitted claims meticulously for compliance before advancing them to the next stage.
  • Addressed customer issues efficiently, offering effective solutions.
  • Adapted quickly to dynamic environments, coordinating various programs efficiently.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Collaborated with team members to achieve project milestones within set deadlines.

CNA - Certified Nursing Assistant

Las Colinas at Westover Hills
San Antonio, US
05.2018 - 02.2021
  • Document patient behaviors, and report abnormalities to the supervisor.
  • Listen to patients' needs and adjust the treatment plan accordingly.
  • Administer basic medications in accordance with the doctor's treatment plan.
  • Followed HIPAA regulations to maintain the confidentiality of sensitive medical and personal information.
  • Helped maintain a positive environment by providing encouragement and support to residents.

Accounting Assistant

My Collision Center
San Antonio, US
04.2019 - 10.2019
  • Reconcile reports and financial data for clients.
  • Deposit insurance checks and receive deductible payments.
  • Reviewed and processed payroll documents, and other related paperwork.
  • Developed and maintained accurate financial records for senior management.
  • Communicated effectively both verbally and in writing with colleagues at all levels across the organization.

Lead Teacher - Spanish Teacher

Children's Lighthouse
San Antonio, US
10.2012 - 06.2016
  • Identified student needs, and collaborated with staff members to assess and solve challenges.
  • Developed and maintained a classroom environment conducive to learning and appropriate for the social and emotional development of students.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Conducted parent-teacher conferences to discuss progress of children's development.

Education

HIGH SCHOOL DIPLOMA -

JOHN PAUL STEVENS HIGH SCHOOL
San Antonio, TX, US
06-2012

CRIMINAL JUSTICE -

NORTHWEST VISTA COMMUNITY COLLEGE
San Antonio, TX, US

Skills

  • HIPAA regulations
  • Experienced with QuickBooks Software
  • Skilled in Microsoft Office Applications
  • Data entry
  • Proficient Classroom Oversight
  • Curriculum development
  • Time management
  • Problem-solving
  • Efficient under pressure
  • CPR and first aid
  • Spanish Proficiency
  • Complaint resolution
  • Data gathering
  • Customer support

Certification

CNA License

References

  • Iliana Rodriguez, Country Home Curriculum Coordinator, (210) 317-5230, iliana.rodriguez@nisd.net
  • Heather Stuart, Children's Lighthouse Director, (210) 334-7030, hthibodeaux22@gmail.com
  • Evelyn Herrera, Las Colinas CNA Student, (210) 859-1578, Herreralizarraras@gmail.com

Languages

  • English, Fluent
  • Spanish, Fluent

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Daycare Teacher

Pinnacle Kids Academy
07.2023 - Current

Benefit Advocate

United Health Care
04.2022 - 12.2022

Accounting Assistant

My Collision Center
04.2019 - 10.2019

CNA - Certified Nursing Assistant

Las Colinas at Westover Hills
05.2018 - 02.2021

Lead Teacher - Spanish Teacher

Children's Lighthouse
10.2012 - 06.2016

HIGH SCHOOL DIPLOMA -

JOHN PAUL STEVENS HIGH SCHOOL

CRIMINAL JUSTICE -

NORTHWEST VISTA COMMUNITY COLLEGE

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Jennifer Villalpando