Jennifer Villars
Springfield,Missouri
Summary
Accomplished Remote Telesales Professional specializing in Medicare insurance with extensive experience in conducting high-impact sales in a virtual environment. Exceptionally skilled in assessing clients' individual healthcare and financial needs through meticulous consultation and active listening, enabling the customization of insurance solutions that align perfectly with client requirements. Proficient in utilizing cutting-edge CRM systems to manage and analyze customer data, ensuring targeted and effective communication strategies that enhance client engagement and retention. Demonstrates a strong command of digital sales platforms, with a proven track record of surpassing sales targets through the strategic application of tele-sales techniques and tools. Committed to continuous learning, staying abreast of the latest industry trends and product offerings to consistently deliver up-to-date and competitive solutions. Brings a disciplined approach to remote work, with a robust home office setup conducive to high productivity.
Overview
25
25
years of professional experience
Work History
Senior Medicare Agent
Mayberry Insurance
08.2024 - 06.2025
- Developed and maintained strong client relationships, ensuring high satisfaction and retention rates.
- Analyzed insurance policies to provide accurate recommendations tailored to client needs.
- Facilitated training sessions for new agents, enhancing team knowledge and performance.
- Implemented process improvements that streamlined claims handling and reduced turnaround times.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Senior Medicare Sales Agent
Assurance IQ
06.2022 - 07.2024
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined enrollment process with efficient documentation and data entry, reducing processing time.
- Developed deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Educated clients on coverage options, ensuring informed decision-making and compliance with regulations.
- Developed tailored Medicare plans for clients, enhancing enrollment experiences and satisfaction.
Agent/Broker
Medicare Medicaid Advisors
01.2020 - 05.2022
- Skilled in identifying and assessing client needs through effective questioning and listening techniques, ensuring a deep understanding of clients specific requirements.
- Strong capability to manage remote sales operations, with a disciplined approach to maintaining productivity in door to door sales.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
Corporate Recruiter
Hi-Line
01.2018 - 11.2018
- Improved candidate experience through timely communication, providing feedback, and maintaining transparency throughout hiring process.
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Continuously refined recruitment strategies by staying informed of industry best practices and incorporating innovative tools and technologies.
Retail Marketing Manager
Bluegreen Vacations
08.2015 - 02.2018
- Recruited, hired and trained 15 to 20 sales representatives.
- Consistently achieved weekly, monthly and yearly budget goals for sales, customer satisfaction scores.
- Operational responsibilities include payroll, new hire processing, and report generation.
- Expanded market reach by identifying new opportunities for growth and penetration within target demographics.
- Developed training materials for staff members to improve their understanding of marketing objectives and enhance customer experience in store.
- Outdoor Traveler
Sales Travel Agent
Expedia
09.2013 - 07.2015
- Handled inbound calls, responding to high volume inquires of 50 - 100 customers while customizing sales opportunities to fit customer's travel needs.
- This was accomplished by improving all selling techniques to achieve revenue and conversion goals.
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Hotels.com
Retail Sales Consultant / Home Solutions Consultant
AT&T Mobility and Consumer Markets
08.2007 - 09.2013
- Increased sales and customer satisfaction through personalized servicing.
- Educate and engage customers through products demonstrations.
- Achieved monthly goals set by corporate.
- Trained 100 new employees on store policies, procedures, and best practices for superior customer service.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Training Consultant
Campaigners
01.2006 - 08.2007
- Implemented and trained all Best Buy Computer staff on how to sell AT&T DSL Internet to customers coming into the store to purchase computers.
- Best Buy in Springfield, Missouri went from selling 1 DSL sale month to over 100 DSL sales monthly.
- This was accomplished by working with both management and employees on how to ask questions, explaining the features with benefits of AT&T DSL and ask for the sale.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
Account Executive
Chief Communications
01.2000 - 12.2005
- As Nextel Account Executive I was responsible for strategically, prospecting and growing small to mid-market business accounts.
- Primary role was to build a revenue generating sales pipeline, which mainly consist of prospecting, networking and referrals.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying Nextel's reputation as trusted partner in their respective industries.
Education
Communications -
Dale Carnegie Training of Springfield, Missouri
Springfield, MO11.1998
Sales Training -
Zig Ziglar Sales Training
Springfield, MO07.1997
Skills
- CRM software
- Remote sales operations
- Tele-sales techniques
- Virtual client engagement
- Client needs assessment
- Questioning techniques
- Listening techniques
- Goal-oriented
- Medicare knowledge
- Product presentation
- Problem-solving skills
Timeline
Senior Medicare Agent
Mayberry Insurance
08.2024 - 06.2025
Senior Medicare Sales Agent
Assurance IQ
06.2022 - 07.2024
Agent/Broker
Medicare Medicaid Advisors
01.2020 - 05.2022
Corporate Recruiter
Hi-Line
01.2018 - 11.2018
Retail Marketing Manager
Bluegreen Vacations
08.2015 - 02.2018
Sales Travel Agent
Expedia
09.2013 - 07.2015
Retail Sales Consultant / Home Solutions Consultant
AT&T Mobility and Consumer Markets
08.2007 - 09.2013
Sales Training Consultant
Campaigners
01.2006 - 08.2007
Account Executive
Chief Communications
01.2000 - 12.2005
Sales Training -
Zig Ziglar Sales Training
Communications -
Dale Carnegie Training of Springfield, Missouri