Jennifer Villiers
Margate,FL
Summary
Accomplished HR Recruiter at Consumer Credit Card Relief, adept in talent acquisition and employee relations, significantly reduced time-to-fill by implementing innovative recruitment strategies. Leveraged strong time management and sourcing skills to enhance team performance and client satisfaction, achieving notable employee retention rates.
Overview
9
9
years of professional experience
Work History
HR Recruiter
Consumer Credit Card Relief
03.2020 - 01.2024
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Participated in professional development opportunities related to human resources management and recruiting practices.
- Verified applicant references and employment details.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
Quality Assurance Manager
Consumer Credit Card Relief
03.2020 - 01.2024
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Sales Agent Representative
Consumer Credit Card Relief
03.2020 - 01.2024
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
- Exceeded monthly sales targets through proactive prospecting and lead generation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Hair Salon Manager
CS&CO. Hair Salon
05.2015 - 05.2019
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Promoted business through marketing initiatives and use of social media.
- Prepared billings and estimates for customers.
Education
Dental Assistant - Dental
International School of Health And Beauty
Lauderdale Lakes, FL10.2011
High School Diploma -
Piper High School
Sunrise, FL06.2006
Skills
- Talent Acquisition
- Job Posting Optimization
- Employee Relations
- Recruitment Marketing
- Candidate Sourcing
- Resume Screening
- Onboarding expertise
- Time Management
- Recruiting and Sourcing
- Recruitment strategy development
- Training and Onboarding
- New Hire Training
- Recruitment Strategies
Timeline
HR Recruiter
Consumer Credit Card Relief
03.2020 - 01.2024
Quality Assurance Manager
Consumer Credit Card Relief
03.2020 - 01.2024
Sales Agent Representative
Consumer Credit Card Relief
03.2020 - 01.2024
Hair Salon Manager
CS&CO. Hair Salon
05.2015 - 05.2019
Dental Assistant - Dental
International School of Health And Beauty
High School Diploma -
Piper High School
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