Summary
Overview
Work History
Skills
Websites
Timeline
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Jennifer Vinson

Westerville,Ohio

Summary

Take-charge professional delivering executive support and team leadership to sales, marketing & business operations for over 7 years. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, calendar schedules, meeting scheduling, accounting, accounts receivable, dispatching, database management, vendor negotiations and contract management, among others. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Operations & Sales Support Administrator

iT1
Tempe, AZ
05.2023 - 05.2024
  • Managed the healthcare team to ensure overall success for clients and iT1.
  • Built relationships with clients, partners, and teammates.
  • Assisted with prospecting efforts into net new accounts through various outreach methods.
  • Managed email campaigns.
  • Managed the team mailbox
  • Handled the team calendar and call agendas
  • Scheduled events, meetings, and travel arrangements.
  • Provided technical support to sales team members in resolving customer issues.
  • Took call notes and call summaries, and entered them into the internal database for reference.
  • Maintained and tracked renewals.
  • Handled all general account maintenance and documentation in Salesforce.
  • Managed the organization and maintenance of the shares team files.
  • Provided pricing, sourced product, provided quotes, and deal registration.
  • Collaborated with marketing team on campaigns aimed at increasing sales revenue.
  • Performed data entry tasks such as entering new customer information into the system or updating existing accounts as needed.
  • Provided excellent customer service to ensure client satisfaction.
  • Managed shipment and tracking information to customers and Account Managers.
  • Processed customer orders accurately within established timelines.
  • Worked with the Accounting department in supporting accounts payable and receivable processes, and assisted with follow-up on outstanding invoices.
  • Worked with customers and manufacturers to facilitate return requests, as needed.
  • Produced and distributed internal and external reports as needed.
  • Researched and resolved customer inquiries related to product orders, pricing, delivery and returns.
  • Managed incoming calls from customers regarding product availability, order status and other inquiries.

Sales & Administrative Support Administrator

Code Corporation
Salt Lake City, UT
01.2016 - 03.2023
  • Managed and prepared numerous reports and dashboards for the VP of Sales.
  • Executed new sales campaigns and tracked progress via marketing software.
  • Weekly calls with the sales team to ensure they understand the goals and keep them accountable.
  • Responsible for maintaining Salesforce records of all communications with prospects and customers.
  • Created presentations with Microsoft PowerPoint for management team members.
  • Schedule meetings for various internal departments (Sales, Channel, Operations, Marketing)
  • Managed calendars for a team of 8 sales reps.
  • Managed opportunities with the Operations dept.
  • Sent the PO to Ops and return the SOA to the customer.
  • Sales reports to team with expectation of accurate forecast and opportunities documented.
  • Responsible for internal communications and submitting documents with/to Supervisors, Operations, Application Engineers, and other internal bodies, which are required in the process of qualifying or strengthening Code's position in any opportunity.
  • Responsible for reporting and tracking quarterly goals.
  • Responded promptly to customer complaints in a professional manner.
  • Managed training new hires and setting up their Salesforce dashboards.
  • Enter leads into Salesforce from trade shows, webinars, etc., and follow up to convert them into leads.
  • Work with the Channel team to onboard new partners and keep them up to date on new product launches.
  • Responsible for creating sales campaigns with team and creating Hubspot and Drip marketing campaigns to target customers.
  • Create sales plans and create campaigns with Marketing via HubSpot/Drip to generate leads.
  • Digitally create and edit photos in Photoshop for marketing leads and social media.
  • Responsible for data mining of all customer contacts, uploading to Hubspot/Drip, and correlating them to appropriate campaigns.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Coordinated meetings, conferences, travel arrangements.
  • Maintained filing system for important documents such as contracts and invoices.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Answered incoming calls and responded to customer inquiries.
  • Served as the primary point of contact for external stakeholders, including clients and partners.
  • Displayed strong telephone etiquette, effectively handling difficult calls/complaints
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Coordinated with IT department to resolve technical issues and maintain computer systems.

Business Development & Channel Manager

Status Solutions
01.2015 - 01.2016
  • Status Solutions provides situational awareness technologies for life safety, security, environmental monitoring and mass notification
  • Our customized software solutions deliver real-time, detailed alerts about potential threats to life, property, business and convenience to help customers not only prevent ignorance-based loss but also transform the way they do business
  • With situational awareness, the right information goes to the right people on the right devices automatically for faster, more efficient communication especially in an emergency
  • Our innovations include the SARA automated alerting engine, the MIMI mobile health-monitoring system, and the CATIE multimedia and self-service portal
  • ~I was the Channel and Sales rep for this position

Skills

  • Business Development
  • Channel Development
  • Marketing
  • Salesforce CRM
  • Channel Online CRM
  • Microsoft Office
  • Report Generation
  • Sales Presentations
  • Google
  • Zoom Info
  • Hubspot
  • Drip Marketing software
  • IT Healthcare Sales
  • Telecommunications
  • Cold Calling
  • Driving Opportunities
  • Sales & Marketing Campaign creations
  • MS Office programs
  • Customer Retention
  • Sales Reporting
  • Meeting Coordination
  • Calendar Management
  • Schedule Management
  • Scheduling expertise
  • Document Management

Timeline

Operations & Sales Support Administrator

iT1
05.2023 - 05.2024

Sales & Administrative Support Administrator

Code Corporation
01.2016 - 03.2023

Business Development & Channel Manager

Status Solutions
01.2015 - 01.2016

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Jennifer Vinson