Summary
Overview
Work History
Education
Skills
NMLS Mortgage Lending license
Work Availability
Timeline
Hi, I’m

Jennifer Vital

Mansfield ,LA
To become a positive forward thinking individual with and open mind and caring soul is to be a person who has gone through life. A person who has experienced adversities others may not have and struggles others don't know exist. This person has a knowledge of life that others haven't reached.
Jennifer Vital
Jennifer Vital

Summary

Dependable Housekeeper with solid history of cleaning industry service. Highly quality cleaning and organizing service, driven by strong customer satisfaction focus.

Knowledgeable housekeeping management professional familiar with rental property operations, cleaning procedures and health and safety regulations.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Motivated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full or part time position which allows me to coach, mentor, and guide team members to achieve their goals and build confidence in their productivity.

Overview

26
years of professional experience

Work History

Midlake Campground

Head Housekeeper
08.2022 - 04.2023

Job overview

  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed laundry sorting, washing, drying, and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Hang, cleaned and rehung draperies to maintain freshness.

Tentrr

Campground Hostess
06.2022 - 11.2022

Extreme Construction

Laborer
01.2022 - 04.2022

Job overview

  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Identified and reported hazards on job sites to prevent accidents and injuries.
  • Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Helped install septic tanks and drainage systems as well as cement covert in front yards for drainage.

Capital One Bank

Teller, Vault Teller,Teller Manager, Relationship Officer
12.2009 - 02.2018

Job overview

  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
  • Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
  • Trained new employees in cash handling procedures, bank policies and safety measures to promote compliance with established standards.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Performed teller, personal banker and Vault functions during high-volume business periods to offer expeditious service to customers.
  • Pursued new retail and commercial account growth to enhance bank's market position.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Assigned and distributed workflow to support efficient and effective front line operations.
  • Promoted, structured and provided our product and services customized to best meet the financial needs of customers.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Supported, trained and encouraged 12-15 employees to actively cross-sell financial institution service and product offerings
  • Complied with internal controls and federal regulations by implementing surprise audits of branch checking relationship bankers work, tellers and management compliance methods.
  • Observed, coached, roleplayed and critiqued tellers helping boost confidence and increasing referrals allowing for bonuses to be met and also my team was in top 10nof the region and top 2 of the region I was rewarded for my leadership and sales quotas.
  • Facilitated meetings and discussions between client and financial advisors, business bankers, loan processing team.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Worked with clients to address and respond to client and partnership management issues.
  • Maintained, organized and stocked teller window areas.
  • Supported Type team in implementing sales tactics and achieving growth objectives argets.
  • Properly processed deposits, withdrawals and payments for average of 100 customers daily.

Education

McNeese State University
Lake Charles, LA

from Visual Art Concentrated in Photography
08.2009

University Overview

  • Dean's List twice my senior year

McNeese State University
Lake Charles, LA

Changed Programs Bachelor's Degree from Early Childhood Education
08.2006

Skills

  • Client Relations
  • Enforcing Safety Protocols
  • Staff Training
  • Staff Management
  • Mentoring
  • Organize Work Schedules
  • Team Guidance and Motivation
  • Room and Public Space Cleaning
  • Multi-Line Telephone Systems
  • Electronic Communication
  • Motivate Staff
  • Corrective Actions
  • Chandelier and Light Fixture Cleaning
  • Trash Collection
  • Customer Inquiry and Response
  • Maintain Records
  • Inspect Work
  • Applicant Screening and Hiring
  • Disciplinary Action
  • Kitchen Cleaning and Dishwashing
  • Department Coordination
  • Document Control
  • Quality Assurance
  • Folding Clean Laundry
  • Team Performance Management
  • Report Generation
  • Garbage Disposal
  • Quality Improvement
  • New Program Implementation
  • Regulatory Compliance
  • Performance Improvement
  • Assignment Delegation
  • Vacuuming and Sweeping
  • Daily Progress Reports
  • Performance Evaluations
  • Cleaning and Sanitation
  • Health and Safety Compliance
  • Microsoft Office
  • Polishing Surfaces
  • Pressure Washers
  • Commercial and Residential Cleaning
  • Cleaning Bathrooms
  • Customer Service
  • Improving Employee Engagement
  • Rewards Programs
  • Closet Detailing
  • Employee Evaluation
  • Linens and Toiletries
  • Quality Assurance and Control
  • Interdepartmental Collaboration
  • Daily Facility Operations
  • Ordering Cleaning Supplies
  • Invoice Processing
  • Patron Satisfaction
  • Chemical Cleaning
  • Special Requests
  • Providing Feedback
  • Business Documentation
  • Company Guidelines
  • Supply Inventory Management
  • Mopping and Buffing Floors
  • Proper Equipment Usage
  • Data Archiving
  • Washing Windows
  • Stocking Bathrooms
  • Customer Relationship Management
  • Dusting Furniture
  • Supply Replenishment
  • Room Turnover
  • Customer Retention
  • Inventory Restocking
  • Employee Performance Reviews

NMLS Mortgage Lending license

I have an NMLS # which allows me to sell mortgages

Availability
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Timeline

Head Housekeeper

Midlake Campground
08.2022 - 04.2023

Campground Hostess

Tentrr
06.2022 - 11.2022

Laborer

Extreme Construction
01.2022 - 04.2022

Teller, Vault Teller,Teller Manager, Relationship Officer

Capital One Bank
12.2009 - 02.2018

McNeese State University

from Visual Art Concentrated in Photography

McNeese State University

Changed Programs Bachelor's Degree from Early Childhood Education

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Jennifer Vital