Jennifer Vivas
Brooklyn
Summary
Experienced Customer Service Representative with a proven track record of enhancing customer satisfaction and loyalty in the dry cleaning and hospitality industries. Recognized for reliability and exceptional multitasking skills, effectively managing customer interactions and fostering team collaboration to optimize service delivery. Committed to building positive customer relations and ensuring quality assurance, with a strong desire to further develop expertise in delivering excellent customer service.
Overview
5
5
years of professional experience
Work History
Dry Cleaner Customer Service Representative
Bynext Cleaners
05.2021 - Current
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Collaborated with team members to streamline workflow processes, resulting in faster turnaround times for customers.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
- Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
Dry Cleaner Customer Service Representative
Next Cleaners
08.2020 - 05.2021
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
- Displayed excellent time-management skills by prioritizing tasks efficiently under pressure without compromising attention to detail.
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
Restaurant Hostess
La Hacienda Restaurant
02.2020 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
New Utrecht High School
1601 80th St06-2020
Skills
- Customer Service Excellence
- Complaint resolution
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Verbal and written communication
- Customer service excellence
- Computer skills
- Understanding customer needs
- Call center experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Contact
Brooklyn, NY 11206
Education
1601 80th St
Timeline
Dry Cleaner Customer Service Representative
Bynext Cleaners
05.2021 - Current
Dry Cleaner Customer Service Representative
Next Cleaners
08.2020 - 05.2021
Restaurant Hostess
La Hacienda Restaurant
02.2020 - 07.2020
High School Diploma -
New Utrecht High School
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