Jennifer Vivas
Brooklyn,NY
Summary
Customer service professional with background in dry cleaning, known for high standards and results-driven approach. Proven ability to manage customer interactions smoothly and ensure service excellence. Team-focused and adaptable, with strong skills in garment care and order management.
Overview
5
5
years of professional experience
Work History
Dry Cleaner Customer Service Representative
Bynext Cleaners
05.2021 - Current
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Collaborated with team members to streamline workflow processes, resulting in faster turnaround times for customers.
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
- Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
Dry Cleaner Customer Service Representative
Next Cleaners
08.2020 - 05.2021
- Inspected finished garments thoroughly before returning them to customers, ensuring quality standards were met consistently.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
- Displayed excellent time-management skills by prioritizing tasks efficiently under pressure without compromising attention to detail.
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
Restaurant Hostess
La Hacienda Restaurant
02.2020 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
New Utrecht High School
1601 80th St06-2020
Skills
- Strong organization
- Cleaning procedures
- Customer relations
- Complaint resolution
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dry Cleaner Customer Service Representative
Bynext Cleaners
05.2021 - Current
Dry Cleaner Customer Service Representative
Next Cleaners
08.2020 - 05.2021
Restaurant Hostess
La Hacienda Restaurant
02.2020 - 07.2020
High School Diploma -
New Utrecht High School
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