Jennifer Volz
Saint Johns,FL
Summary
Versatile Manager specializing in Physical Therapy and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
9
9
years of professional experience
Work History
Center Manager I - Lead Physical Therapist
Brooks Rehabilitation Hospital
12.2019 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Led ongoing professional development opportunities for faculty focused on best practices in teaching, assessment, and student engagement within the field of clinical education.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Implemented innovative teaching methods such as simulations, role-playing exercises, and case studies to enhance critical thinking skills in learners.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Lead Physical Therapist - Clinical Manager
Heartland Rehabilitation
04.2018 - 11.2019
- Increased patient referrals by establishing strong relationships with local healthcare providers and community organizations.
- Conducted thorough evaluations to accurately diagnose musculoskeletal disorders in patients, informing targeted treatment strategies.
- Developed home exercise programs tailored specifically to individual needs that ensured continued progress beyond clinic visits.
- Developed continuing education programs for staff members, promoting ongoing learning and skill development.
- Reduced patient recovery time by utilizing evidence-based practices and staying current with industry advancements.
- Streamlined clinic operations by optimizing scheduling, documentation, and billing processes.
Physical Therapist
Thomas Jefferson University Hospital
11.2015 - 03.2018
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
Education
Doctorate - Physical Therapy
Florida Gulf Coast University
Fort Myers, FL05.2015
Skills
Operations Management
Decision-Making
Project Coordination
Interdepartmental Collaboration
Training Coordination
Team Leadership and direction
Relationship Building
Problem-Solving
Detail Oriented
Strategic Planning
Self-Directed and Motivated
Performance Optimization
Timeline
Center Manager I - Lead Physical Therapist
Brooks Rehabilitation Hospital
12.2019 - Current
Lead Physical Therapist - Clinical Manager
Heartland Rehabilitation
04.2018 - 11.2019
Physical Therapist
Thomas Jefferson University Hospital
11.2015 - 03.2018
Doctorate - Physical Therapy
Florida Gulf Coast University
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