Jennifer vonAsten
La Crosse,WI
Summary
Registration Representative with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registration
Mayo Clinic Health System
2023.12 - Current
- Accurate check-in/admissions of incoming patients within a hospital, ED, and Day surgery setting
- Verification of patient demographic information
- Collection of insurance data
- Identification and/or creation of accounts
- Collection of co-payments of shared costs
- Adherence to quality assurance, production, and confidentiality guidelines.
Medical Records Specialist
Willow Creek Behavioral Health
2022.08 - 2023.10
- Providing qualitative workup of medical records, including assignment of deficiencies, abstracting information for clinical indices, and preparation of chart for billing
- Maintains medical record integrity through filing, assembling, analysis and receiving of confidential patient records in compliance with established patient confidentiality policies, regulation standards
- Assigning ICD-10-PCS diagnostic and procedural codes to patient accounts codes and abstracts hospital medical records for maintenance of disease indices, internal and external reporting, research, compliance with federal, state, and other regulatory agencies, and for billing and reimbursement.
Medical Records and Admissions Coordinator
Crossroads Care Center of Pewaukee
2021.06 - 2022.01
- Coordinated aspects of new admissions and appointments, including managing the wait list, scheduling appointments with patients and staff, arranging patient transportation, greeting new residents to the facility, and aided place with residents into the Person-Centered Care system
- Ensured room readiness including cleanliness, equipment setup, and welcoming bag is provided for new patients
- Managed Admission Agreements, Admission Announcements, maintained thin charts, medical records (including electronic), aided healthcare providers with MDS assessment ICD-10 CM coding, and MOD rotation records.
Receptionist
Heritage Square Healthcare Center
2021.06 - 2022.01
- Provided excellent front desk communication and administration support answering greeting visitors, answering phones, and forwarding messages, facilitating patients with Release of Information, assisting with admissions and discharges, scanning records, and indexing patient medical information
- Enforcer to provide mandatory daily rapid and bi-weekly PCR COVID testing for staff, screening for visitors, and recording results
- Aided healthcare providers with MDS assessment ICD-10 CM coding
- Joined Retention and Recruitment Committee to learn tools and strategies to improve diversity, equity, and inclusion efforts for an organization to increase patient and team outcomes.
Health Information Management Virtual Intern
Advocate Aurora St. Luke’s
- 2021.04
- Preceptor: Dawn Kempf, RHIA, and HIM Manager
- Attended all virtual sessions, observed, and summarized all presentations
- Created an educational PowerPoint presentation on how to use MS Teams.
Reproductive Healthcare Assistant
Planned Parenthood of WI- Northwest Clinic
2020.06 - 2021.02
- Built and maintained positive and confidential relationships with patients and colleagues in person and on the phone to schedule appointments, verify insurance, prepare update computer patient data, assemble charts, as well as provided dispensed medications to be an effective liaison between the patient and their care team within the clinic
- Effective advocate, facilitating patient knowledge and effort to sign up for Medicaid and FPOS
- Roomed patients to successfully prepare them for effective care, including obtaining medical history, informed consent, testing, and labs; cleaned and sterilized equipment between use
- Performed and recorded test results including vital signs, labs including hCG, STI, urine dipsticks and HIV, venipuncture, and IM injections, as well as packaged specimens for outside lab testing.
Education
Bachelor's of Applied Studies - Organizational Leadership
University of Wisconsin- Green Bay
Green Bay, WI05.2024
Associate's degree -
Moraine Park Technical College
05.2021
Skills
- ICD-10 Systems and CPT Coding
- Knowledge of insurance including commercial, Medicare, and Medicaid
- Insurance Verification
- Electronic Health Record (EHR) software
- Advanced knowledge in anatomy/physiology
- Front end healthcare and client interactions
- Maintains strict confidentiality
- Medical records management
- Medical billing
- Proficient with learning new computer systems and software
- Excellent interpersonal communication and teamwork
Certification
- Certified Death Midwife
Software and program proficiencies
- HCS
- NextGen
- WebEx
- EPIC
- BluePrint
- Authorize.net (payment system)
- Clintegrity
- 3M Encoder
- Microsoft Office 365 Suite/MS Teams
- Windows OS
- Mac OS
- OneSource
- Google Suite
- Neehr Perfect
- PointClickCare
- Approved Admissions
- CQI+/MHO
Awards
- Graduated with Honors- Moraine Park Technical College (2021)
- Graduated with Honors- Globe University (2010)
- President of the Massage Therapy Club Globe University (2009-2010)
- Vice President and Presidents Honor Roll-Spokane Falls Community College (2001-2002)
- Washington State Promise Scholarship Recipient (2001)
- National Honor Society (2000-2001)
Community Service
- Landon Ockerlander Leukemia Benefit (January 2020)
- Globe University (2009-2010)
- Elves for Others- New and used Toy Drive
- Massage Therapy Club- Chair massage events to raise money for La Crescent, MN food pantry, and Onalaska Fire Department
- North Central High School National Honor Society (2000-2001)
- Vanessa Behan Crisis Nursery Santa's Workshop
- International Order of Job's Daughters (1996-2003)
- HIKE and Ronald McDonald House Charities
- Miscellaneous fundraisers
Timeline
Registration
Mayo Clinic Health System
2023.12 - Current
Medical Records Specialist
Willow Creek Behavioral Health
2022.08 - 2023.10
Medical Records and Admissions Coordinator
Crossroads Care Center of Pewaukee
2021.06 - 2022.01
Receptionist
Heritage Square Healthcare Center
2021.06 - 2022.01
Reproductive Healthcare Assistant
Planned Parenthood of WI- Northwest Clinic
2020.06 - 2021.02
Health Information Management Virtual Intern
Advocate Aurora St. Luke’s
- 2021.04
Bachelor's of Applied Studies - Organizational Leadership
University of Wisconsin- Green Bay
Associate's degree -
Moraine Park Technical College
- Certified Death Midwife
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