Registration Representative with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registration
Mayo Clinic Health System
12.2023 - Current
Accurate check-in/admissions of incoming patients within a hospital, ED, and Day surgery setting
Verification of patient demographic information
Collection of insurance data
Identification and/or creation of accounts
Collection of co-payments of shared costs
Adherence to quality assurance, production, and confidentiality guidelines.
Medical Records Specialist
Willow Creek Behavioral Health
08.2022 - 10.2023
Providing qualitative workup of medical records, including assignment of deficiencies, abstracting information for clinical indices, and preparation of chart for billing
Maintains medical record integrity through filing, assembling, analysis and receiving of confidential patient records in compliance with established patient confidentiality policies, regulation standards
Assigning ICD-10-PCS diagnostic and procedural codes to patient accounts codes and abstracts hospital medical records for maintenance of disease indices, internal and external reporting, research, compliance with federal, state, and other regulatory agencies, and for billing and reimbursement.
Medical Records and Admissions Coordinator
Crossroads Care Center of Pewaukee
06.2021 - 01.2022
Coordinated aspects of new admissions and appointments, including managing the wait list, scheduling appointments with patients and staff, arranging patient transportation, greeting new residents to the facility, and aided place with residents into the Person-Centered Care system
Ensured room readiness including cleanliness, equipment setup, and welcoming bag is provided for new patients
Managed Admission Agreements, Admission Announcements, maintained thin charts, medical records (including electronic), aided healthcare providers with MDS assessment ICD-10 CM coding, and MOD rotation records.
Receptionist
Heritage Square Healthcare Center
06.2021 - 01.2022
Provided excellent front desk communication and administration support answering greeting visitors, answering phones, and forwarding messages, facilitating patients with Release of Information, assisting with admissions and discharges, scanning records, and indexing patient medical information
Enforcer to provide mandatory daily rapid and bi-weekly PCR COVID testing for staff, screening for visitors, and recording results
Aided healthcare providers with MDS assessment ICD-10 CM coding
Joined Retention and Recruitment Committee to learn tools and strategies to improve diversity, equity, and inclusion efforts for an organization to increase patient and team outcomes.
Health Information Management Virtual Intern
Advocate Aurora St. Luke’s
- 04.2021
Preceptor: Dawn Kempf, RHIA, and HIM Manager
Attended all virtual sessions, observed, and summarized all presentations
Created an educational PowerPoint presentation on how to use MS Teams.
Reproductive Healthcare Assistant
Planned Parenthood of WI- Northwest Clinic
06.2020 - 02.2021
Built and maintained positive and confidential relationships with patients and colleagues in person and on the phone to schedule appointments, verify insurance, prepare update computer patient data, assemble charts, as well as provided dispensed medications to be an effective liaison between the patient and their care team within the clinic
Effective advocate, facilitating patient knowledge and effort to sign up for Medicaid and FPOS
Roomed patients to successfully prepare them for effective care, including obtaining medical history, informed consent, testing, and labs; cleaned and sterilized equipment between use
Performed and recorded test results including vital signs, labs including hCG, STI, urine dipsticks and HIV, venipuncture, and IM injections, as well as packaged specimens for outside lab testing.
Education
Bachelor's of Applied Studies - Organizational Leadership
University of Wisconsin- Green Bay
Green Bay, WI
05.2024
Associate's degree -
Moraine Park Technical College
05.2021
Skills
ICD-10 Systems and CPT Coding
Knowledge of insurance including commercial, Medicare, and Medicaid
Insurance Verification
Electronic Health Record (EHR) software
Advanced knowledge in anatomy/physiology
Front end healthcare and client interactions
Maintains strict confidentiality
Medical records management
Medical billing
Proficient with learning new computer systems and software
Excellent interpersonal communication and teamwork
Registered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWIRegistered Nurse at Employee Occupational Health | Mayo Clinic Health System SWWI