Jennifer Vongkhamkeo
Statesville,NC
Summary
Seeking a full-time position that will utilize my skills and experience with customer service, data entry, manager and administrative analyst. Looking for a position to grow within the company and develop my current and future skills.
Overview
8
8
years of professional experience
Work History
Machine Operator
Keystone Powdered Metal Co
10.2023 - 01.2025
- Operated and maintained powder metal manufacturing equipment including compaction CNC machinery, ensuring efficient and accurate production daily.
- Inspected components for quality assurance using micrometers, calipers, and visual inspection techniques, ensuring compliance with customer specifications.
- Performed routine preventive maintenance and troubleshooting on machines to reduce downtime and maintain peak performance.
- Accurately recorded production data, including part counts, rejects, and machine performance logs.
Customer Service Phone Representative
FISERV
02.2020 - 10.2023
- Effectively operate a computer-based phone system with high proficiency in Microsoft Outlook, Excel and Web browsers such as Chrome and Internet Explorer, etc.
- Data entry in appropriate computer databases.
- Conduct inbound and outbound phone calls and use expertise outstanding customer service.
- Assist with researching and resolving issues. While active listening and expressing empathy to the customer.
- Ability to use proper verbal and written communication skills that is grammatically correct to help our customer
Warehouse Distribution
LOWES DISTRIBUTION
08.2019 - 10.2019
- Responsible for receiving, putting away, picking and shipping product within a distribution center.
- Maintaining quality by properly and safely handling the product, using customer focused distribution.
- Operating forklift, picking up pallets placing in proper shipping door using LRT or handheld scanner.
CSM (Customer Service Manager)
WAL-MART
11.2016 - 04.2019
- Reviewing reports to establish baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
- Promoting a positive work environment for employees and leading by example
- Managing staffing levels for the customer service counter and other key areas
- Ensuring associates are adequately trained and up to date on current procedures
- Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc.
- Various other front-end operations
Education
High School Diploma -
West Iredell High School
06.2012
Skills
- General Office Skills
- Leadership skills
- Use POS system/Cash handling
- Goal-Oriented/ Fast Learner
- Computer Savvy
- Customer Service
- Comfortable with multi-tasking in fast-paced environments
- Excellent verbal and written communication skills
- Self-motivated to achieve set goals independently and as a team
- Inventory control
Timeline
Machine Operator
Keystone Powdered Metal Co
10.2023 - 01.2025
Customer Service Phone Representative
FISERV
02.2020 - 10.2023
Warehouse Distribution
LOWES DISTRIBUTION
08.2019 - 10.2019
CSM (Customer Service Manager)
WAL-MART
11.2016 - 04.2019
High School Diploma -
West Iredell High School
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