Jennifer Von Holdt
Alexandria ,MN
Summary
Motivated and detail-oriented graduating Medical Coding student with a bachelor's degree, strong academic record, and hands-on experience as a Teaching Assistant in the Medical Coding and Healthcare Administration Department. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Diverse background in Marketing Management and Medical Coding and Healthcare Administration education. Seeking opportunities to contribute to healthcare organizations by ensuring accurate coding and efficient management of patient data with willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Teaching Assistant
Alexandria Technical & Community College
08.2023 - Current
- Graded assignments, papers, discussions, and tests, providing constructive feedback to students based on results.
- Partnered with department advisor to plan and implement lessons following school's curriculum, goals, and objectives.
- Actively participated in departmental meetings, collaborating with colleagues to identify areas for improvement within the school community.
- Handled class records for attendance, assignment grades, and course participation scores.
Private Elderly Caregiver
Monroe Family
08.2023 - Current
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Performed housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Provided compassionate and patient-focused care to cultivate well-being.
Private Childcare Provider
Self Employed
12.2021 - 10.2024
- Created safe and engaging learning environment.
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
- Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
- Encouraged children to develop healthy social and emotional skills.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Marketing Intern/Executive Assistant to the President
Med Communications
01.2008 - 08.2008
- Conducted market research in the pharmaceutical industry to identify potential clients and business opportunities.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Handled confidential and sensitive information with discretion and tact.
- Contributed to the creation of marketing materials for clinics and healthcare facilities.
- Provided administrative support, including document preparation, editing, and handling incoming communications.
Customer Service Representative II
Best Buy
10.2003 - 10.2006
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Medical Coding -
Alexandria Technical & Community College
Alexandria, MN05.2024
BBA - Marketing Management
University of Memphis
Memphis, TN08.2008
BBA - Marketing Management
University of Minnesota - Duluth
Duluth, MN05.2006
Skills
- Proficient in medical coding systems (ICD-10-CM, CPT, HCPCS)
- Strong knowledge of medical terminology and healthcare administration processes
- Proficient and certified in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational abilities
Timeline
Teaching Assistant
Alexandria Technical & Community College
08.2023 - Current
Private Elderly Caregiver
Monroe Family
08.2023 - Current
Private Childcare Provider
Self Employed
12.2021 - 10.2024
Marketing Intern/Executive Assistant to the President
Med Communications
01.2008 - 08.2008
Customer Service Representative II
Best Buy
10.2003 - 10.2006
Medical Coding -
Alexandria Technical & Community College
BBA - Marketing Management
University of Memphis
BBA - Marketing Management
University of Minnesota - Duluth
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