Jennifer Vore
Marshalltown,IA
Summary
I have had many years of management experience. I am reliable and willing to learn new things. I am even at work even when I shouldn't be. I feel I will be a great candidate to run a very competitive and great customer based store.
Overview
8
8
years of professional experience
1
1
Certification
Work History
2nd Assistant Manager
Menards
05.2023 - Current
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Enhanced communication between staff members by organizing regular team meetings to discuss updates and address concerns.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
Store Manager
Casey's
01.2018 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
Yesway
06.2018 - 01.2019
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
Department Manager
Walmart
04.2017 - 04.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate of Applied Science - Cosmetology
Iowa School of Beauty
Marshalltown, IA07.1998
Skills
- Customer service focus
- Delegation Abilities
- Marketing knowledge
- Team motivation
- Money Handling
- Customer Relations
- Staff Training and Development
- Product and service knowledge
- Recruitment and hiring
- Operations Management
- Staff Management
- Task Delegation
- Staff Supervision
- Customer rapport
- Recruiting and interviewing
- Employee Scheduling
Certification
Serv safe
Timeline
2nd Assistant Manager
Menards
05.2023 - Current
Store Manager
Yesway
06.2018 - 01.2019
Store Manager
Casey's
01.2018 - 05.2023
Department Manager
Walmart
04.2017 - 04.2018
Associate of Applied Science - Cosmetology
Iowa School of Beauty