Jennifer Vorhauer
Colorado Springs,CO
Summary
Professional with strong background in account billing, skilled in revenue cycle management. Known for effective team collaboration and adaptability to changing needs. Highly reliable with focus on achieving results through accuracy and efficiency. Proven ability to handle complex billing systems and deliver outstanding service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Specialist
Brooke Credentialing & Coding
Colorado Springs, CO
12.2023 - 04.2026
- Processed billing inquiries and resolved discrepancies to ensure accurate account management.
- Utilized billing software to generate invoices and track payment statuses efficiently.
- Monitored account balances and performed reconciliations to maintain financial accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
- Generated monthly billing and posting reports for management review.
- Responsible for complete cycle revenue of accounts.
Certified Pharmacy Technician
Walmart
Colorado Springs, CO
11.2018 - 05.2024
- Compounded and dispensed medications accurately, ensuring compliance with pharmacy laws and regulations.
- Assisted in inventory management, maintaining optimal stock levels of medications and supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new pharmacy technicians on procedures, technology use, and best practices for workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Lead Customer Service Representative
AeroCare Holdings, Inc
Colorado Springs, CO
10.2014 - 06.2018
- Led team in resolving complex customer inquiries, enhancing overall satisfaction.
- Implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify trends and inform service improvements.
- Developed and maintained operational procedures for efficient service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certification of Medical Assisting
Remington College
Colorado Springs, COSkills
- Revenue cycle management
- Insurance verification
- Data entry proficiency
- Month-end closing procedures
- Professionalism and ethics
- Account reconciliation proficiency
- Data entry expertise
- Customer service
- Attention to detail
- Multitasking and organization
- Billing issue resolution
- Self motivation
- Time management abilities
- Microsoft office proficiency
Certification
- RMA - Registered Medical Assistant
- CPhT - Certified Pharmacy Technician
Timeline
Account Specialist
Brooke Credentialing & Coding
12.2023 - 04.2026
Certified Pharmacy Technician
Walmart
11.2018 - 05.2024
Lead Customer Service Representative
AeroCare Holdings, Inc
10.2014 - 06.2018
Certification of Medical Assisting
Remington College