Jennifer Voysey
Kansas City,MO
Summary
Results-oriented Customer Experience/Inside Sales professional with a track record of driving revenue growth and improving customer satisfaction. Successfully increased inside sales revenue by 15% through strategic upselling techniques, tailored to customer needs and skilled in managing customer inquiries, resolving complaints, and building strong relationships. Proficient in utilizing customer-centric strategies to drive sales and enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Customer experience/inside sales
Midland Radio Corporation
04.2023 - Current
- Managed customer inquiries and concerns through phone calls, emails, and live chat support
- Developed and maintained strong customer relationships to drive sales and increase retention rate
- Increased inside sales revenue by $600,000 in year 1 by upselling and cross-selling products and services based on customer needs and preferences
- Implemented a new customer feedback survey system, resulting in an increase in overall customer satisfaction ratings
- Proactively addressed and resolved customer complaints, resulting in a decrease in customer churn rate
Floor Leader/Educator
Lululemon
11.2022 - 04.2023
- Provided leadership to team members
- Planned floor coverage to maintain the efficiency and effectiveness of the sales floor
- Communicated and provided support to guests
- Created an inclusive environment for guests and team members
Dr's Assistant
20/20 Optix
04.2022 - 11.2022
- Submitted insurance claims
- Scheduled appointments
- Organized charts
- Maintained medical records
- First point of contact
- Collected patient information
- Phones
Education
BA - History/Secondary Ed
Washburn University
05.1993
Skills
- Customer Retention Practices
- Customer Satisfaction Improvement
- Conflict Resolution
- Retention Strategies
- Voice of Customer
- Experienced in Utilizing AI for Efficient Ticket Resolution
- Active Listening
- Effective Collaboration
- Upselling Techniques
- Customer retention
- Conflict resolution
- Technical Expertise
Personal Information
Date of Birth: 11/25/70
Timeline
Customer experience/inside sales
Midland Radio Corporation
04.2023 - Current
Floor Leader/Educator
Lululemon
11.2022 - 04.2023
Dr's Assistant
20/20 Optix
04.2022 - 11.2022
BA - History/Secondary Ed
Washburn University
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