Jennifer Voytovich
Irvine,CA
Summary
Seasoned Administrative Assistant with over 10 years of experience, providing optimal assistance to brokers and companies, so they can focus on overall business goals. Tech-savvy professional, with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support.
Overview
20
20
years of professional experience
Work History
Homeschool Educator
Homeschool Charter
Irvine
08.2021 - Current
- Created stimulating activities to reinforce the instruction of core curriculum topics such as math, science and language arts.
- Collaborated with other home educators to develop engaging curricula that met state standards.
- Attended workshops and conferences related to teaching methods or innovative approaches in homeschool education.
- Assessed student progress through regular testing and observation.
- Maintained a safe learning environment by adhering to established policies and procedures.
- Adapted instructional materials to meet the needs of diverse learners.
- Utilized multimedia resources such as videos, podcasts, and online games to supplement instruction.
- Developed individualized lesson plans for child, based on their learning styles, abilities and interests.
- Planned hands-on activities such as experiments, simulations, projects, and presentations to engage students in the learning process.
- Kept detailed records of student progress, attendance, and educational milestones.
- Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
Social Media Coordinator
NutriPaws Inc.
Irvine
03.2021 - 12.2023
- Maintained a library of all images used in social media posts so they can be reused when needed.
- Integrated user-generated content into existing campaigns whenever possible in order to increase engagement levels among target audiences.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Selected appropriate music tracks or sound effects for videos posted on Instagram or other video sharing sites.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
Customer Service Representative
Power Balance
Laguna Niguel, CA
04.2010 - 12.2010
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback.
- Monitored customer feedback and implemented strategies to improve customer experience
- Utilized scripts and other resources to answer customer questions.
- Maintained detailed records of customer interactions and transactions.
- Handled customer service inquiries and complaints in a timely and professional manner.
Client Services Coordinator
CB Richard Ellis
Anaheim, CA
08.2008 - 12.2009
- Answered phones, greeted and assisted visitors, providing a welcoming and professional environment.
- Compiled and analyzed data to produce accurate reports and presentations for 3 brokers.
- Prepared letters, listing agreements, commission agreements, and other forms as needed.
- Responsible for travel arrangements, and scheduling
- Created special promotions, design, and print advertising and coordinated all media advertising.
- Prepared team meetings, and assisted in client seminars.
- Maintained property files, provided PDF's to brokers and clients as needed.
- Created and maintained paper and electronic filing systems, resulting in improved organizational efficiency.
Senior Loan Processor
Sage Credit Company
Irvine, CA
06.2006 - 04.2007
- Implemented training courses and new procedures for funding department.
- Coordinated over 20+ loans daily for closing and funding.
- Prepared legal documentation to meet Title company, Credit union and member requirements for funding.
- Reviewed and processed loan applications for closing, in accordance with established policies, procedures, and guidelines to ensure compliance.
- Monitored loan applications to ensure timely completion and resolution of any issues.
- Ensured compliance with regulatory standards by completing loan reviews within contractual deadlines.
- and regulations related to lending practices in order to remain compliant with industry standards.
Broker Operations Coordinator
Provident Funding
Anaheim, CA
06.2004 - 05.2006
- Assisted brokers with licensing updates, and procedures.
- Sent requests for outstanding loan documentation to brokers in 30+ states.
- Reviewed accuracy of loan documentation to prepare for funding.
- Provided administrative support to management, resulting in improved efficiency in daily operations.
- Developed and implemented processes and procedures to streamline broker operations.
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations.
Education
Long Beach City College
Long Beach, CA06.1999
Skills
- Data Entry
- Administrative Support
- Scheduling
- Clerical Support
- Deadline Management
- Document Review
- Legal Compliance
- File Management
- Problem-Solving
- Multitasking
- Analytical and Critical Thinking
- Leadership
- Special Education Support
- Virtual classroom management
- Lesson Planning
- Attention to Detail
- Google Classroom
- Computer Skills
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Homeschool Educator
Homeschool Charter
08.2021 - Current
Social Media Coordinator
NutriPaws Inc.
03.2021 - 12.2023
Customer Service Representative
Power Balance
04.2010 - 12.2010
Client Services Coordinator
CB Richard Ellis
08.2008 - 12.2009
Senior Loan Processor
Sage Credit Company
06.2006 - 04.2007
Broker Operations Coordinator
Provident Funding
06.2004 - 05.2006
Long Beach City College