Jennifer Wagner
Glen Burnie,MD
Summary
Friendly school secretary with proven success in providing administrative support to school leaders. Known for a positive attitude, determined work ethic and sound judgment. Adaptable and able to anticipate problems and proactively resolve issues.
Overview
16
16
years of professional experience
Work History
School Secretary
Anne Arundel County Public School System
Glen Burnie , MD
09.2020 - Current
- Communicate daily with Spanish-speaking parents, guardians and students and help them with their needs and concerns.
- Maintain and record accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations in Microsoft Excel.
- Manage purchasing, reconciling, distribution, and verification of all funds used for the Title 1 program, a federally funded targeted assistance program for at-risk students.
- Organize and coordinate Title 1 events and programs with teachers, staff, and Board of Education personnel throughout the year.
- Engage in group discussions with other employees to recognize and adjust biases that may exist and be more aware and make appropriate adjustments.
- Interact with vendors, contractors, and professional services personnel to purchase services, receive orders, direct activities, and communicate instructions.
- Create and update physical records and digital files to keep current, accurate, and compliant documentation.
- Complete forms, reports, logs, and records to expedite the processing of financial and other office documentation.
- Utilize MS Excel, MS Word, MS PowerPoint, and Google Suite to write a variety of letters, reports, flyers, spreadsheets, presentations, digital forms, and other documents.
- Communicate continuously on the phone and in-person with all Spanish speaking parents and students, as their primary point of contact.
- Provide excellent administrative support to school staff, students and parents answering questions and addressing, resolving, or escalating issues to management personnel to satisfy the customer.
- Communicate daily using phone, email, letters, in-person with students, parents, teachers, staff, external personnel and vendors to confirm deliveries, respond to inquiries, and a wide range of other needs and concerns.
- Identify and suggest improvements to existing processes in order to improve accuracy, efficiency, and service quality.
- Conduct extensive research using a variety of resources to assist professional staff with routine and special project tasks.
Substitute Teacher
ANNE ARUNDEL COUNTY PUBLIC SCHOOLS
Annapolis, MD
01.2015 - Current
- Interacted with people of various backgrounds, ages, ethnicities, and religious beliefs.
- Selected by staff and administration as the primary daily substitute for absent teachers for outstanding reliability in the classroom and adherence to policies and procedures.
- Utilized Microsoft Excel and PowerSchool to keep detailed records of student progress, attendance, and assignments in the absence of the teacher.
- Communicated with administration, and school personnel to assist with executing team projects and new programs professionally.
- Followed pre-planned classroom lessons to continue student education and reinforce core concepts and improvised when none were available.
- Devised rules and set objectives to maintain the classroom management and discipline on a daily basis in order to promote learning initiatives through a variety of instructional strategies and engaging classroom activities, while utilizing behavior modification and positive reinforcement strategies to keep students on task.
- Create a safe environment using classroom discussion strategies in which students are encouraged to share their thoughts, promote topics, and engage in in-depth debates to increase learning opportunities.
- Prepared reports on the activities of the school day to give to the primary teacher.
- Organized and cleaned teaching areas after each day to maintain high standards for returning teachers or other substitutes.
- Selected for two different long-term substitute positions as a 3rd grade teacher and a media specialist.
- Taught students to navigate the media resources, code programs, perform effective research, and practice computer skills.
- Communicated frequently with parents to provide their child’s progress and status updates, and quarterly provided comprehensive interim reports and report cards.
- Graded student assignments, inputted grades and pertinent student information into PowerSchool, the student tracking system.
- Facilitated and coordinated the ongoing weekly book club.
- Assisted 30+ teachers accessing materials to implement their curriculum effectively.
- Managed and oversaw the daily book inventory and other logistical needs.
- Created classroom lessons to reinforce core concepts and complete all required curriculum through effective instruction and explanation.
Program Manager
UTAH STATE UNIVERSITY
Logan, UT
01.2012 - 01.2013
- Managed all active grants and budgets to maintain compliance with the specific regulations for each grant.
- Maintained queries involving communicating and updating contact lists for a variety of subject matters.
- Communicated effectively with all levels of management: VIPs, internal teams and outside contractors/vendors.
- Oversaw efforts to proactively manage requests and deadlines in a timely and accurate manner.
- Managed all financial needs including budgeting, purchasing, reconciling and re-budgeting.
Program Manager
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX
01.2011 - 01.2012
- Managed all active grants and budgets to maintain compliance with the specific regulations for each grant.
- Managed all financial needs including budgeting, purchasing, reconciling and re-budgeting.
- Advised and assisted on external and internal issues through written and verbal communications.
- Reconciled and organized contractual documentations.
C&I Grants and Financial Manager
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX
01.2010 - 01.2011
- Created the budgets and submitted the grants for all professors in the Curriculum and Instruction Department.
- Managed all active grants and budgets to maintain compliance with the specific regulations for each grant.
- Oversaw efforts to proactively manage requests and deadlines in a timely and accurate manner.
- Managed all financial needs including budgeting, purchasing, reconciling and re-budgeting.
Graduate Coordinator and C&I Grants
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX
01.2008 - 01.2010
- Assisted graduate students to complete tasks by the deadline dates.
- Facilitated committee meetings, fellowship reviews, nominations, and travel awards, and admissions for 150 graduate students.
- Counseled and guided a variety of students through detailed procedures to complete their graduate degrees.
Education
Bachelor of Science - Mass Communications, Public Relations
Towson State University
05.1994
Associate of Arts - Business and Public Administration
Anne Arundel Community College
05.1991
Skills
- Communication
- Technology
Certifications Honors
- Franklin Covey’s What Matters Most
- New Hire Programs
- Operations 101
- Ops for Non-Op
- Customer First Selling Skills
- 1998-2000 President Club for top sales
- Customer Service Skills
- Indirect Account Management
- GIFTed Trainer
- Work with Students with Disabilities Award
Languages
Spanish
Limited
Timeline
School Secretary
Anne Arundel County Public School System
09.2020 - Current
Substitute Teacher
ANNE ARUNDEL COUNTY PUBLIC SCHOOLS
01.2015 - Current
Program Manager
UTAH STATE UNIVERSITY
01.2012 - 01.2013
Program Manager
THE UNIVERSITY OF TEXAS AT AUSTIN
01.2011 - 01.2012
C&I Grants and Financial Manager
THE UNIVERSITY OF TEXAS AT AUSTIN
01.2010 - 01.2011
Graduate Coordinator and C&I Grants
THE UNIVERSITY OF TEXAS AT AUSTIN
01.2008 - 01.2010
Bachelor of Science - Mass Communications, Public Relations
Towson State University
Associate of Arts - Business and Public Administration
Anne Arundel Community College
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