Summary
Overview
Work History
Education
Military Service
Certification
Timeline
Generic

Jennifer Wagner

Cibolo,USA

Summary

Customer service professional with 10+ years of experience in customer service and relationship management. Demonstrated success in accounts receivable and customer care, resulting in improved workflow efficiencies. Strong communication and analytical skills enhance account management across diverse industries. Focused on delivering exceptional service and optimizing operational effectiveness.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Accounts Receivable Specialist

Eggemeyer Land Clearing, LLC
New Braunfels, TX
01.2022 - Current
  • Managed accounts receivable, including invoicing, payment collection, and account reconciliation. Collected over $200,000.00 in a 9 month period.
  • Collaborated with sales team to resolve customer disputes and ensure timely payment of outstanding invoices which allowed clients to continue to conduct their business operations.
  • Maintained accurate records of all financial transactions and updated customer accounts accordingly with financial statements to ensure accurate numbers.
  • Generated monthly aging reports to identify delinquent accounts and prioritize collection efforts resulting in timely and accurate payments.
  • Negotiated payment plans with customers experiencing financial difficulties while maintaining positive relationships.
  • Provided exceptional customer service by promptly responding to inquiries regarding billing matters, account balances, and customer credit reference responses.
  • Conducted regular credit checks on new customers to assess their creditworthiness before extending credit terms and confirming with the general manager prior to establishing an account.

Accounts Payable Clerk

Eggemeyer Land Clearing, LLC
New Braunfels, TX
01.2022 - Current
  • Processed and verified invoices, purchase orders, and expense reports for accuracy and completeness.
  • Managed accounts payable aging report via QuickBooks to ensure timely vendor payments.
  • Reconciled vendor statements, resolving discrepancies with John Deere Financial, Bane Machinery, and Holt CAT.
  • Maintained precise records of all accounts payable transactions in accounting system and budgets.
  • Fostered strong relationships with key customers to ensure timely payments and resolve billing issues.
  • Responded promptly to vendor inquiries regarding payment status and invoice issues.
  • Reviewed employee expense reports for compliance with company policies before processing reimbursements.
  • Handled sensitive financial information with confidentiality during daily operations.

Contract Administrator

Eggemeyer Land Clearing, LLC
New Braunfels, TX
12.2020 - Current
  • Administered contracts for multiple clients, ensuring compliance with all terms and conditions.
  • Maintained accurate records of contract documents and correspondence to support efficient retrieval.
  • Resolved contractual disputes while adapting to changing project requirements.
  • Drafted requests for proposals (RFPs) based on specifications from internal stakeholders.
  • Cultivated strong relationships with key vendors through proactive communication efforts.
  • Managed high volume of contracts simultaneously, consistently meeting strict deadlines.
  • Assisted field manager with project coordination and detail management.

Mail Handler, Contractor

United States Postal Service
Norfolk, VA
05.2017 - 11.2020
  • Prepared mail to be processed using automated equipment.
  • Assisted with logistics of mail/package departure and arrival.
  • Team member with OSHA in-house and mail handler union representative.

Garden Sales Associate

The Home Depot
Virginia Beach, VA
02.2016 - 05.2017
  • Assisted customers, being responsive and understanding their needs.

Physical Therapist Assistant Student

Sentara Virginia Beach General Hospital
Virginia Beach, VA
04.2015 - 06.2015
  • Coordinated exercise programs with hospital staff, patients, and their family by assisting patients with their therapy sessions.
  • Educated patients on specific precautions and safety points specific to their care.

Operations Specialist Second Class Petty Officer

United States Navy
03.2007 - 04.2014
  • Attained rank of Operations Specialist Second Class Petty Officer.
  • Served 4.5 years at sea as Operations specialist.
  • While on duty at the JAG office, assisted with processing 22 medium risk court cases and personnel training.
  • Volunteered to prepare taxes by filling out forms, checking necessary paperwork, and helping to submit final paperwork.

Education

Associate of Applied Science - Physical Therapist Assisting

South University
Virginia Beach, VA
01.2015

High School Graduate -

Ronald Reagan
San Antonio, TX

Military Service

United States Navy, Honorable Discharge, 03/07 to 04/14, Operations Specialist Second Class Petty Officer, Served 4.5 years at sea as Operations specialist., Assisted with processing 22 medium risk court cases and personnel training., Volunteered by packaging and delivering holiday food baskets to families in need., Volunteered time to assist with local tax center., Prepared taxes by filling out forms, checking necessary paperwork, and helping to submit final paperwork.

Certification

  • Licensed Notary

Timeline

Accounts Receivable Specialist

Eggemeyer Land Clearing, LLC
01.2022 - Current

Accounts Payable Clerk

Eggemeyer Land Clearing, LLC
01.2022 - Current

Contract Administrator

Eggemeyer Land Clearing, LLC
12.2020 - Current

Mail Handler, Contractor

United States Postal Service
05.2017 - 11.2020

Garden Sales Associate

The Home Depot
02.2016 - 05.2017

Physical Therapist Assistant Student

Sentara Virginia Beach General Hospital
04.2015 - 06.2015

Operations Specialist Second Class Petty Officer

United States Navy
03.2007 - 04.2014

Associate of Applied Science - Physical Therapist Assisting

South University

High School Graduate -

Ronald Reagan

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Jennifer Wagner