Jennifer Wagner Sandoval
Long Beach,CA
Summary
Dynamic and empathetic professional with a proven ability to cultivate positive relationships and promote teamwork. Expertise in coordinating office operations ensures seamless communication and a productive work environment. A persuasive communicator with a patient demeanor enhances collaboration and drives effective problem-solving. Committed to fostering a supportive atmosphere, significantly contributing to team success and organizational goals.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant
Citadel Federal Solutions (VA Long Beach Contacted)
06.2025 - Current
- Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Schedule, cancel, re-schedule patient appointments and/or consults
- Enter no-show information and monitor appointment requests from multiple electronic sources
- Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
- Monitor both inpatient and outpatient appointments in areas of responsibility
- Verify and update demographics and insurance information when patients check-in for appointments
- Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
- Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
- Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
Office Assistant
Aquatic Explorations
08.2024 - 03.2025
- Schedule, transfer, cancel and enroll swim lessons
- Provide facility tours to new families and provide excellent customer service
- Maintain clean and inviting environment
- Used Microsoft Office tools for analysis and communication.
- Reviewed incoming correspondence and emails for appropriate action or routing to the appropriate personnel.
- Answered phones professionally while providing accurate information about company products or services.
Artist
Whimsical Designs Shop
01.2019 - 12.2024
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Built and maintained strong relationships at all levels of the organization.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
- Drafted a business plan that outlined company goals and objectives.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
Senior Loan Specialist / DMV Clerk
Xceed Financial Credit Union
10.2015 - 10.2017
- Reviewing loan documents for accuracy and completeness, processing title and tax documents for state registration, and keeping members informed of status.
- Accurately maintained detailed information on all loans including collateral documentation.
- Proactively identified areas for process improvement within the loan department.
- Efficiently processed payments on existing accounts while maintaining accurate records.
- Reviewed loan agreements to verify completeness and accuracy.
- Maintained accurate records of all documents related to vehicle titles.
- Performed daily audits of title paperwork to detect errors and omissions.
- Verified signatures on title documents before submitting them for processing.
Loan Funder
Exeter Finance
08.2008 - 06.2014
- Review and fund 15-50 deals daily from numerous dealerships to go over each contract to assure state compliance as well as verify that each file is complete.
- Complete lien perfection by calling dealerships and the DMV for titles not yet received, to correct titles that have errors and to file for titles that have been lost or not received
- Copy, scan and file each deal by date funded
- Print shipping labels and manifest title to send to Wells Fargo weekly
- Daily use of Microsoft Office, sending and retrieving fax documents, making copy's, and making phone calls
- Verified accuracy of data entry into automated systems for loan origination and funding transactions.
- Reviewed loan applications and supporting documentation to ensure accuracy and completeness, verifying the information provided.
Education
High School Diploma -
Opportunities For Learning
Long Beach, CASkills
- Protecting sensitive information
- Responsive to evolving situations
- Proficient in managing disputes
- Administrative support
- Client interaction
- Appointment coordination
- Effective document organization
- Digital document scanning
- Text editing proficiency
- Optimistic mindset
- Efficient patient scheduling
- Empathetic approach
- Proficient in computer applications
- Strong verbal communication
- Workplace professionalism
Timeline
Medical Support Assistant
Citadel Federal Solutions (VA Long Beach Contacted)
06.2025 - Current
Office Assistant
Aquatic Explorations
08.2024 - 03.2025
Artist
Whimsical Designs Shop
01.2019 - 12.2024
Senior Loan Specialist / DMV Clerk
Xceed Financial Credit Union
10.2015 - 10.2017
Loan Funder
Exeter Finance
08.2008 - 06.2014
High School Diploma -
Opportunities For Learning