Jennifer Wahl
San Antonio,TX
Summary
Dedicated professional with a strong background in customer service and team building. Skilled in streamlining workflows and maintaining high standards, contributing to timely product delivery and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Fabricator
Sani Safe Products
San Antonio, TX
02.2024 - Current
- Bending and gluing materials together precisely to make products and ship to vendors
- Pay close attention to detail to ensure all products are up to company standards
- Ensure to be working in a timely manner to make sure all orders are shipped on time
- Maintained safety protocols while working with materials and machinery on the production floor.
- Collaborated with team members to streamline workflows and enhance production efficiency.
- Organized workstations and inventory to support efficient manufacturing processes.
Meat Market Associate
H.E. Butt Grocery Company
San Antonio, Texas
08.2022 - 07.2023
- Maintained cleanliness and organization of meat display areas.
- Assisted customers with product selection and special orders.
- Operated meat processing equipment safely and efficiently.
- Ensure proper inventory was there and ordering ahead of time for planned promotions
- Provided excellent customer service by promptly addressing inquiries and complaints.
Call Center Customer Service Representative
Marriott
San Antonio, Texas
06.2022 - 08.2022
- Assisted guests with inquiries and resolved issues promptly.
- Handled incoming calls and provided accurate information to customers.
- Managed reservations and modifications through the hotel management system.
- Educated guests on hotel services, amenities, and local attractions.
- Maintained a positive attitude while addressing customer concerns effectively.
- Demonstrated excellent listening skills while interacting with customers.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Supervisor
Burkes Outlet Bealls
Pinecrest, TX
08.2020 - 04.2022
- Supervised daily operations to ensure smooth store functioning.
- Trained and mentored staff to enhance team performance.
- Managed inventory levels to maintain product availability and organization.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Created new strategies for improving customer service standards within the organization.
Referral Coordinator
Leticia A. Poret
San Antonio, Texas
08.2017 - 05.2020
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed communication between healthcare providers and patients effectively.
- Verified insurance information for accurate processing of referrals.
- Maintained detailed records of referral activities and outcomes consistently.
- Assisted patients in navigating the healthcare system smoothly.
- Scheduled appointments for patients with specialists promptly and accurately.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified documents and associated records to catch and resolve discrepancies.
Referral Coordinator
Leticia A. Poret
San Antonio, Texas
09.2011 - 08.2015
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed communication between healthcare providers and patients effectively.
- Verified insurance information for accurate processing of referrals.
- Assisted patients in navigating the healthcare system smoothly.
- Educated patients on referral procedures and next steps clearly.
- Scheduled appointments for patients with specialists promptly and accurately.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified documents and associated records to catch and resolve discrepancies.
- Performed additional office duties, handling patient service inquiries and receiving payments.
Medical Records and Health Information Technician
Harr and Deschner MD PA
San Antonio, TX
09.2008 - 09.2011
- Organized patient records and health information for efficient retrieval.
- Maintained accuracy of electronic health record systems and patient data.
- Verified insurance information and processed medical claims efficiently.
- Coordinated with healthcare providers to ensure proper documentation practices.
- Reviewed medical records for compliance with regulatory standards and policies.
- Responded to patient inquiries regarding medical records and information requests.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
Assistant Manager
Areopostale
San Antonio, Texas
05.2008 - 09.2008
- Trained new employees on customer service and sales techniques.
- Coordinated visual merchandising to enhance product presentation and appeal.
- Oversaw inventory management and organized stock replenishment processes.
- Resolved customer complaints and ensured satisfaction with store policies.
- Collaborated with team members to create a positive store environment.
Associate Manager
Pacific Sunwear
San Antonio, Texas
08.2004 - 05.2008
- Managed daily operations and ensured store compliance with company policies.
- Coordinated staff schedules and training sessions to optimize team performance.
- Oversaw inventory management and maintained accurate stock levels on the sales floor.
- Developed visual merchandising strategies to enhance product presentation and sales appeal.
- Implemented customer service protocols to enhance shopper experiences in-store.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards across all departments in the organization.
- Handled responsibilities successfully in manager's absence.
- Identified opportunities for process improvements and increased efficiency.
- Monitored customer complaints and provided timely solutions to improve customer experience.
Assistant Manager
Forever 21
San Antonio, Texas
05.2004 - 08.2004
- Coordinated visual merchandising to enhance product presentation and appeal.
- Oversaw inventory management and organized stock replenishment processes.
- Resolved customer complaints and ensured satisfaction with store policies.
- Implemented promotional strategies to boost sales and attract customers.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Manager
Gadzooks
San Antonio, Texas
04.2002 - 05.2004
- Managed inventory processes to maintain optimal stock levels and minimize waste.
- Oversaw daily operations to streamline workflow and enhance efficiency.
- Coordinated staff schedules to align with peak business hours and demands.
- Fostered a positive work environment through effective communication and team-building activities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Theodore Roosevelt High School
San Antonio, TexasSkills
- Material handling
- Precision fabrication
- Equipment operation
- Quality control
- Inventory management
- Workflow collaboration
- Problem solving
- Attention to detail
- Team building
- Effective communication
- Customer service
- Time management
- Hand tool usage
- Job order prioritization
- Microsoft Office Suite
- EMR experience
- Great phone etiquette
Timeline
Fabricator
Sani Safe Products
02.2024 - Current
Meat Market Associate
H.E. Butt Grocery Company
08.2022 - 07.2023
Call Center Customer Service Representative
Marriott
06.2022 - 08.2022
Supervisor
Burkes Outlet Bealls
08.2020 - 04.2022
Referral Coordinator
Leticia A. Poret
08.2017 - 05.2020
Referral Coordinator
Leticia A. Poret
09.2011 - 08.2015
Medical Records and Health Information Technician
Harr and Deschner MD PA
09.2008 - 09.2011
Assistant Manager
Areopostale
05.2008 - 09.2008
Associate Manager
Pacific Sunwear
08.2004 - 05.2008
Assistant Manager
Forever 21
05.2004 - 08.2004
Manager
Gadzooks
04.2002 - 05.2004
Theodore Roosevelt High School