Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Waite

Fremont

Summary

Dynamic Product Manager with extensive experience in the life insurance industry, adept in product lifecycle management and backlog prioritization. Successfully led the transition to Oracle OIPA, enhancing operational efficiency and user experience. Proven ability to collaborate across teams, ensuring alignment and delivering impactful solutions while fostering strong stakeholder relationships.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Product Manager

Globe
McKinney
05.2024 - Current
  • Drive product development by collaborating with business stakeholders in the Billing, Payments, and Claims teams, helping to identify key business needs and define a clear product strategy to move the business from the current mainframe system onto the OIPA (Oracle) cloud-based operating system.
  • Developed a comprehensive product roadmap, ensuring that all initiatives were aligned with overall business objectives and priorities.
  • Partnering with technical teams to successfully deliver three major releases and multiple off-cycle/hot-fix releases to enhance customer experiences on both the Billing & Payment and Claims platforms.
  • Reduced manual processing in several areas of the product lifecycle, which streamlined operations and improved efficiencies for users.
  • Maintain the product backlog from conception through to delivery, ensuring that all features were tracked and aligned with business goals.
  • Coordinate efforts across multiple scrum teams and product teams, which fostered alignment on goals and strategy, promoted a cohesive approach to product development.

Various Lead Roles

Gerber Life Insurance
Fremont
02.1999 - 05.2025
  • Held various positions within the company, starting as a Licensed Life Insurance Agent, which laid the foundation for understanding customer needs and insurance industry regulations.
  • Advanced to Sr. Performance Analyst in the Quality Assurance department, where I monitored recorded customer calls to assess service quality, helping to identify areas for improvement.
  • Provided targeted training and coaching to customer service agents, enhancing their skills, and boosting overall team performance.
  • Progressed to Lead Business Analyst within Agency Operations, where I was responsible for onboarding support for new external agents, ensuring they had the tools and knowledge needed to succeed.
  • Developed a mobile agent portal delivering a user-friendly experience for external agents to submit life insurance applications while in the field.

Product Owner

Globe
McKinney
05.2018 - 05.2024
  • Supported technical team members and business stakeholders in gathering business requirements which helped to clearly define project goals and expectations
  • Executed user stories based on the prioritization of deliveries, ensuring that the most critical features were developed first to meet business needs effectively.
  • Conducted User Acceptance Testing, which helped validate that the product met the defined requirements prior to deployment into Production.
  • Facilitated business user training sessions ensuring that end-users felt confident using the new system and maximizing its benefits.
  • Ensured adherence to timelines and deliverables helping the team stay on track and meeting deadlines consistently.

Education

Bachelor of Science - Business Administration

University of Phoenix
01.2013

Skills

  • Product lifecycle management
  • Backlog management
  • Requirements gathering
  • Scrum framework
  • Product roadmapping
  • Agile methodology
  • JIRA and DevOps tools
  • OnBase, Salesforce, and Tableau
  • Oracle OIPA
  • Microsoft Office Suite
  • Feature prioritization

Certification

  • Scrum Master Certification 05/2024
  • Six Sigma Global Institute
  • LOMA ACS – 09/2000

Timeline

Product Manager

Globe
05.2024 - Current

Product Owner

Globe
05.2018 - 05.2024

Various Lead Roles

Gerber Life Insurance
02.1999 - 05.2025

Bachelor of Science - Business Administration

University of Phoenix

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