Open To Work
Jennifer Wakeman
Administrative Assistant
Durham,ME
Summary
Dynamic billing professional with expertise in invoice management and regulatory compliance, honed at TYLin. Proven track record of enhancing cash flow through timely invoicing and exceptional customer service. Skilled in accurate data entry and fostering strong client relationships, ensuring satisfaction and prompt resolution of billing discrepancies.
Overview
23
23
years of professional experience
Work History
Biller
TYLin
06.2004 - 08.2025
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Monitored outstanding invoices and performed collections duties.
- Reconciled accounts receivable to general ledger.
Administrative Assistant
TYLin
03.2002 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Business Administration
University of Southern Maine
Portland, MESkills
- Invoice management
- Accurate data entry
- Regulatory compliance
- Billing and invoicing
- Invoice reconciliation
- Financial software expertise
- Reimbursement processing
- Customer service
- Bank statement reconciliation
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridTimeline
Biller
TYLin
06.2004 - 08.2025
Administrative Assistant
TYLin
03.2002 - 08.2025
Business Administration
University of Southern Maine
Similar Profiles
S R DarrukaS R Darruka
Engineer (Building) at TYLinEngineer (Building) at TYLin
Jennifer HuynhJennifer Huynh
Transportation Planner at TYLinTransportation Planner at TYLin
Chou Yi-TsoChou Yi-Tso
Structural Design Engineer at TYLin International Engineering Consulting FirmStructural Design Engineer at TYLin International Engineering Consulting Firm
Jeffrey WakemanJeffrey Wakeman
Senior Applications Analyst at Diodes Incorporated (formerly Onsemi)Senior Applications Analyst at Diodes Incorporated (formerly Onsemi)
Mathew FarleyMathew Farley
Assistant General Manager /Sales Associate at StretchLabAssistant General Manager /Sales Associate at StretchLab