Jennifer Waldrop
Conroe,TX
Summary
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Dynamic leader with a proven track record in small business operations and financial management, notably at Depop. Skilled in fostering strong customer relationships and enhancing operational efficiency. Demonstrates exceptional team leadership and customer service, achieving significant revenue growth. Excels in recordkeeping and fostering a growth mindset, ensuring compliance and profitability. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Depop
02.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Implemented cost-saving measures without compromising on product or service quality.
- Interacted well with customers to build connections and nurture relationships.
Bookkeeper & Operations Coordinator
Fish Pond Restaurant
01.2020 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Completed tax forms in compliance with legal regulations.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Enhanced operational efficiency by automating routine bookkeeping tasks.
Server
Cracker Barrel Restaurant
01.2018 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate in Paralegal Studies - Law
Lone Star College
Houston, TX05-2027
Associate of Science - Biology
Lone Star College
The Woodlands, TX05-2019
High School Diploma -
Montgomery High School
Montgomery, TX05-2018
Skills
- Small business operations
- Planning and execution
- Operations management
- Financial management
- Recordkeeping and file management
- Negotiation
- Documentation and reporting
- Relationship building
- Team building and leadership
- Customer service
- Personable and approachable
- Team leadership
- Verbal and written communication
- Bookkeeping
- Payroll processing
- Data entry
- Attention to detail
- Active listening
- Critical thinking
- Empathy development
- Growth mindset
- Ethics and integrity
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Small Business Owner
Depop
02.2024 - Current
Bookkeeper & Operations Coordinator
Fish Pond Restaurant
01.2020 - Current
Server
Cracker Barrel Restaurant
01.2018 - 04.2018
Associate in Paralegal Studies - Law
Lone Star College
Associate of Science - Biology
Lone Star College
High School Diploma -
Montgomery High School
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