Jennifer Walker
Alpine,WY
Summary
To apply my knowledge and skills in training and development to create an effective and inclusive learning environment. I will bring fun, consistency and creativity to the role of Trainer. Ultimately, to help with the flow of communication between new hires and department managers, ensuring job satisfaction and growth.
Overview
13
13
years of professional experience
Work History
Store HR Representative
Broulim's
03.2022 - Current
- Classic HR Duties, such as, reviewing candidates, setting up interviews, conducting interviews, I-9's, distributing uniforms, setting up training & orientations, collaboration between department managers and store director, effective communication.
- Supporting the Store Director and department managers.
- Communication between corporate leadership and store director and department managers.
- Assisted in training new hires.
- Improved employee satisfaction implementing comprehensive HR policies and procedures developed by the corporate HR team.
- Collaborated with HR teams to ensure accurate implementation of employee benefits programs.
- Responded to employee inquiries regarding benefits and other HR topics.
- Worked on special HR projects to promote and enhance engagement among employees and customers.
President/Member
Alpine Recreation
09.2020 - 09.2023
- Served as President for the year of 2022.
- Created multimedia advertisements to share with community for events and special occasions.
- Owner of social media.
- Developed positive and productive relationships with kids, parents and staff.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
- Helped to create, build and open the Alpine Ice skating rink.
Account Executive
Cape May County Herald Newspapers
01.2013 - 11.2015
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Attended networking events to build relationships and identify sales opportunities.
- Created digital ad's via Photoshop and Canva.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Front Desk Clerk and Bartender
Marquis De Lafayette
01.2011 - 12.2014
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Master of Arts - Adult Education & Training
University of Phoenix
Remote11.2020
Bachelor of Arts - Psychology And Art
Salisbury University
Salisbury, MD06.2004
High School Diploma -
Govenor Thomas Johnson
Frederick, MD06.1998
Skills
- Tech savvy- can easily learn new programs
- Canva/Photoshop experience
- Creative and innovated
- Client Relationship Building
- Staff Training
- Strategic Thinking
- HR background and understanding
- Microsoft suite
Timeline
Store HR Representative
Broulim's
03.2022 - Current
President/Member
Alpine Recreation
09.2020 - 09.2023
Account Executive
Cape May County Herald Newspapers
01.2013 - 11.2015
Front Desk Clerk and Bartender
Marquis De Lafayette
01.2011 - 12.2014
Master of Arts - Adult Education & Training
University of Phoenix
Bachelor of Arts - Psychology And Art
Salisbury University
High School Diploma -
Govenor Thomas Johnson