Jennifer Walker
Fort Worth,Texas
Summary
Dispatcher with strong background in emergency communication and coordination. Proven ability to handle high-pressure situations while maintaining clear and accurate information flow. Skilled in operating complex communication systems, prioritizing tasks, and supporting team collaboration. Known for reliability, adaptability, and great internal and external customer service. Confidentiality is also a strong ability at both City of Fort Worth and One Safe Place.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Call Center Representative
One Safe Place Crime Stoppers
08.2011 - Current
- Managed call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Public Safety Communicator
City of Fort Worth Police Department
07.2005 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
GED -
Vincennes University
Vincennes, INSkills
- Verbal communication
- Data entry
- Customer service
- Internal communications
- Answering questions
- Problem-solving
- Gathering information
- Time management
- Decision-making
- Building rapport
Accomplishments
- Achieved Master telecommunicator
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- TTY/TDD for Telecommunicators – your state's Commission on Deaf and Hard of Hearing or equivalent.
- Public Safety Telecommunicator III Certification - Association of Public-Safety Communications Officials (APCO)
- Master Telecommunicator Certification – National Emergency Number Association (NENA).
Timeline
Call Center Representative
One Safe Place Crime Stoppers
08.2011 - Current
Public Safety Communicator
City of Fort Worth Police Department
07.2005 - Current
GED -
Vincennes University
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