Jennifer Walker
Lakeland
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
11
11
years of professional experience
Work History
Operations Manager
Leading Edge Physical Therapy
Lakeland
08.2023 - Current
- Managed daily operations of physical therapy clinic, ensuring optimal service delivery.
- Coordinated patient scheduling and confirmations to enhance appointment efficiency.
- Oversaw inventory management and supply ordering to maintain adequate stock levels.
- Trained staff on clinic protocols and customer service standards to improve team performance.
- Implemented quality control measures to uphold high service standards.
- Ensured compliance with health regulations, maintaining a safe work environment.
- Supervised workflow of employees to maximize productivity and quality outcomes.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Project Manager
Waller Construction
Lakeland
07.2018 - 08.2023
- Managed project timelines, ensuring adherence to construction schedules for successful completions.
- Coordinated subcontractor and supplier activities to optimize resource allocation.
- Oversaw project budgets, monitoring expenditures for compliance with financial constraints.
- Facilitated stakeholder meetings to communicate project progress and address issues.
- Implemented safety protocols and conducted site inspections to ensure regulatory compliance.
- Resolved on-site conflicts through effective communication and negotiation strategies.
- Developed and executed project plans, budgets, and schedules for efficiency.
- Maintained detailed records of costs associated with each project to support budgeting.
Project Manager
Hulbert Law Office
Lakeland
07.2014 - 07.2018
- Managed project timelines, ensuring compliance with safety regulations and standards.
- Developed and maintained project budgets while monitoring expenses throughout construction phases.
- Completed projects on time and within allocated budget through effective resource management.
- Coordinated subcontractor activities, collaborating on specifications and designs to enhance project outcomes.
- Led regular site meetings to discuss progress, address concerns, and align stakeholder expectations.
- Facilitated communication between clients, architects, and construction teams for seamless execution.
- Analyzed project risks, developing mitigation strategies to proactively address potential issues.
- Monitored construction progress, ensuring adherence to quality control standards.
Skills
- Inventory management and regulatory compliance
- Customer service and relationship management
- Staff training and onboarding
- Budget management and expense optimization
- Conflict resolution and problem-solving
- Data analysis and business intelligence
- Team leadership and performance evaluation
- Project management and planning
- Workflow supervision and systems implementation
- Employee motivation and retention
Affiliations
- Lead "Thrive" women's ministry at our church
- Triathlete - currently training for a full Iron Man in 2026
- Enjoy reading especially books on business and economics
Timeline
Operations Manager
Leading Edge Physical Therapy
08.2023 - Current
Project Manager
Waller Construction
07.2018 - 08.2023
Project Manager
Hulbert Law Office
07.2014 - 07.2018
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