Jennifer Wallace
Charlotte,North Carolina
Summary
Driven professional committed to maintaining a positive work environment and consistently exceeding expectations. Expertise in delivering exceptional results through strategic planning and effective communication. Seeking opportunities to contribute to the success of a dynamic organization.
Overview
23
23
years of professional experience
Work History
Accounts Manager
Aaron's
Pineville, NC
01.2020 - 01.2023
- Management and maintenance of customer accounts
- Managed and updated customer data records in store computer systems
- Ensured proper documentation of all customer payment appointments
- Assisted in various operational functions.
- Reviewed and finalized lease agreements.
- Assist sales team
- Safely operate company vehicle
- Maintained safety and security protocols while transporting products
- Engaged in regular communication with customers via phone and home visits
Floating Assistant Manager
Carolina Value Village
Charlotte, NC
11.2015 - 01.2020
- Merchandise product on the sales floor
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Team Leader
The Paradies Shops
Charlotte, NC
08.2011 - 11.2015
- Set store to POG/visual merchandising manual
- Get merchandise for Brighton
- Work with the Brighton merchandiser
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained daily inventory to facilitate successful material distribution.
Sales Associate
Brookstone(airport)
Charlotte, NC
09.2009 - 08.2013
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Manager
Jamba Juice/Burger king(airport)
Charlotte, NC
04.2006 - 08.2011
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Chocolate Soup
Charlotte, NC
03.2006 - 09.2009
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
Shift Manager
Burger King South Park
Charlotte, NC
04.2002 - 03.2006
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured compliance with food safety regulations and quality standards.
After Care Assistant
The Jewish Community Ct
Charlotte, NC
08.2000 - 06.2001
- Participated in staff meetings to discuss new ideas and strategies for improving the aftercare program.
- Organized recreational activities for the children.
- Implemented effective discipline methods when needed.
- Monitored student behavior and provided guidance as needed.
- Provided individualized instruction when necessary.
- Motivated students to reach their academic goals.
- Provided assistance to students in completing daily tasks and activities.
- Ensured that all safety protocols were followed at all times.
Camp Counselor
The Jewish Community Ct
Charlotte, NC
06.2000 - 08.2000
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Communicated regularly with parents regarding their child's progress at camp.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Tracked attendance, checking off present individuals.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Education
Information Processing Technology
Brookstone College of Business
Charlotte, NC07.2002
Myers Park High school
Charlotte, NC06.2001
Skills
- Cash Flow Management
- Inventory Auditing
- Payment Processing
- Collections
- Account Management
- Payment Collection
- Team Supervision
- Work Planning
- Documentation And Reporting
- Shift Scheduling
- Cash Handling
- Complaint resolution
- Coaching
- Attention to Detail
- Leadership
- Staff Training
Timeline
Accounts Manager
Aaron's
01.2020 - 01.2023
Floating Assistant Manager
Carolina Value Village
11.2015 - 01.2020
Team Leader
The Paradies Shops
08.2011 - 11.2015
Sales Associate
Brookstone(airport)
09.2009 - 08.2013
Manager
Jamba Juice/Burger king(airport)
04.2006 - 08.2011
Sales Associate
Chocolate Soup
03.2006 - 09.2009
Shift Manager
Burger King South Park
04.2002 - 03.2006
After Care Assistant
The Jewish Community Ct
08.2000 - 06.2001
Camp Counselor
The Jewish Community Ct
06.2000 - 08.2000
Information Processing Technology
Brookstone College of Business
Myers Park High school
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