Jennifer Walrath
Riverdale,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Front Desk Patient Coordinator
Michigan Spine and Pain
Mt. Pleasant, MI
12.2022 - Current
- Pulled patient files and verified insurance before patient's appointment.
- Scheduled evaluations and procedures for patients.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Checked insurance benefits, received payments and provided receipts.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Communicate with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and maintained medical charts and reports in complex digital databases.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Bank Teller
Commercial Bank
Alma, MI
05.2018 - 12.2021
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained confidentiality of bank records and client information.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Reconciled cash and checks against computer records at end of shift.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Responded and assisted customers with account inquiries and updates.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Entered transactions into computer and issued customer receipts.
Customer Service Representative
Winn Telephone Company
Winn, MI
07.2008 - 05.2016
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Vestaburg Community High School
Vestaburg, MI05.1996
Skills
- HIPAA Compliance
- Claims Processing
- Medical Data Collection
- Patient Care Coordination
- Filing and Recordkeeping
- Payment Collection
- Articulate Communication
- Data Entry Software
- Verbal and Written Communication
- Customer Service
Timeline
Front Desk Patient Coordinator
Michigan Spine and Pain
12.2022 - Current
Bank Teller
Commercial Bank
05.2018 - 12.2021
Customer Service Representative
Winn Telephone Company
07.2008 - 05.2016
High School Diploma -
Vestaburg Community High School