Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Walter

Ledgewood,NJ

Summary

Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than fifteen-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

J&L Consignments
Holly Hill, South Carolina
02.2016 - 12.2021
  • Oversaw end-to-end business processes to maintain proficiency and profitability, also using programs such as Teams, Excel, Word, Powerpoint,and Quickbooks.
  • Served as primary point-of-contact with clients and vendors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Provided outstanding coaching to employees to boost productivity.
  • Devised processes to boost long-term business success and increase profit levels.

Real Estate Leasing Agent

Turley Towers
Barrow-in-Furness, United Kingdom
01.2011 - 08.2018
  • Greeted clients, showed homes, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
  • Worked with Propertyware software, OneDrive, Microsoft, Adobe.

Solutions Specialist

Verizon
Brookline, MA
01.2016 - 12.2017
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Worked with the programs Teams, TechTeam, and Microsoft on a daily basis.
  • Installed operating systems, set up emails and updated programs.
  • Improved overall progress through working closely with staff members and streamlining processes.
  • Increased productivity by collaborating with management to develop process improvements.
  • Scheduled appointments for further services.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Optimized operational productivity and collaborated with staff to share and implement process improvements.
  • Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
  • Provided top product quality control and inspection, eliminating downtime to maximize revenue.
  • Identified issues through root cause analysis to implement corrective action.
  • Inspected products as part of adherence to quality standards.
  • Managed diverse projects and resolved complex issues to support timely completion.

Accountant Manager

Mazda Corporation
Charleston, SC
02.2014 - 11.2016
  • Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
  • Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
  • Avoided legal challenges by understanding current and proposed legislation, enforcing accounting regulations and recommending new procedures.
  • Enforced and established proper accounting methods, policies and principles.
  • Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
  • Monitored and analyzed accounting data and produced financial reports or statements with SharePoint.
  • Managed journal entries, collection efforts, reconciliations and payroll processing.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Provided technical support to fellow colleagues upon request with printers, computer programs, and cellular devices.

Education

Business Administration And Management

Purdue University Global
West Lafayette, IN

Skills

  • Annual Planning
  • Industry Expertise
  • Tech Savy
  • Operational Analysis
  • Employee Motivation and Performance
  • Business Correspondence
  • Executive Leadership
  • Strategic Planning
  • Portfolio Management
  • Integrity and Transparency
  • Intuit QuickBooks
  • Microsoft Office 365
  • Facebook Marketing
  • Business-to-Business Sales
  • Business Administration
  • Oracle PeopleSoft
  • Equipment Replacement
  • Federal Regulations
  • Market Trend Analysis
  • Analytical and Critical Thinker
  • Sales Growth
  • Raising Capital
  • SharePoint
  • Human Resources Oversight
  • Adaptable and Flexible
  • Innovative and Visionary
  • Approachable and Outgoing
  • Thrive Under Pressure
  • Management Team Leadership
  • Balanced Work Ethic
  • Project Oversight
  • Teams

Certification

  • Certified Microsoft Products
  • National Society of Collegiate Scholars
  • Mazda and Financial Certifications
  • Hipaa Compliance Certification

Timeline

Business Owner/Operator

J&L Consignments
02.2016 - 12.2021

Solutions Specialist

Verizon
01.2016 - 12.2017

Accountant Manager

Mazda Corporation
02.2014 - 11.2016

Real Estate Leasing Agent

Turley Towers
01.2011 - 08.2018

Business Administration And Management

Purdue University Global

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Jennifer Walter