Jennifer Walter
Cornelius
Summary
Dynamic professional with a proven track record in management and legal research, notably at Casa Law, P.A. Excelled in roles requiring excellent typing and assistant manager experience, driving operational efficiency and enhancing team performance. Skilled in negotiating contracts and fostering positive relationships, I bring a blend of strong communication skills and analytical prowess to achieve organizational goals.
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
22
22
years of professional experience
Work History
Bartender/Server
Middle C Jazz & Dressler’s restaurant
Charlotte
06.2024 - Current
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned and coordinated special events to boost customer numbers and profits.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Manager
Piper’s Pub
Cornelius
08.2021 - 11.2023
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Directed recruitment, hiring, and training of new staff members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Legal Secretary
Casa Law, P.A.
Davidson
05.2019 - 05.2021
- Negotiate contracts with real estate agents, buyers, sellers, contractors, and title companies
- Answering phones, scheduling appointments, maintaining and updating files, scheduling interviews
- Attend meetings while taking and consolidating notes
- Filing Annual reports for various companies, preparing Wills
- Etc
Server/Bartender
Galway Hooker Irish Pub
Cornelius
07.2016 - 08.2019
- Server, bartender, host, customer service
Legal Secretary
John F. Hanzel, P.A.
Cornelius
08.2018 - 06.2019
- Preparing and organizing various legal documents for upcoming cases, discussing case details with attorneys and clients and organizing different files for different legal proceedings
- Negotiate contracts with real estate agents, buyers, sellers, contractors, and title companies
- Answering phones, scheduling appointments, maintaining and updating files, scheduling interviews
- Attend meetings while taking and consolidating notes
- Filing Annual reports for various companies, preparing Wills
- Etc
Assistant Manager
Acropolis
Cornelius
04.2013 - 07.2017
- Managed staff, Scheduling, hiring, inventory, cooking serving
Store Manager
Friendly's
Huntersville
06.2003 - 08.2013
- Managed staff, Scheduling, hiring, inventory, cooking serving
- Maintained accurate records of employee performance reviews.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
High school diploma -
South Hadley High School
South Hadley, MASkills
- Assistant Manager Experience
- Legal Research
- Management
- Typing
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Bartender/Server
Middle C Jazz & Dressler’s restaurant
06.2024 - Current
Manager
Piper’s Pub
08.2021 - 11.2023
Legal Secretary
Casa Law, P.A.
05.2019 - 05.2021
Legal Secretary
John F. Hanzel, P.A.
08.2018 - 06.2019
Server/Bartender
Galway Hooker Irish Pub
07.2016 - 08.2019
Assistant Manager
Acropolis
04.2013 - 07.2017
Store Manager
Friendly's
06.2003 - 08.2013
High school diploma -
South Hadley High School
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