Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Walters

Glendale,Arizona

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

11
11
years of professional experience

Work History

Store Manager

Sally's Beauty Supply
07.2014 - 02.2016
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • In charge of hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Supervised and executed creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Mobile Hair Stylist

Self-employed
01.2013 - 07.2014
  • Enhanced client satisfaction by providing personalized and trendy hairstyling services for various occasions.
  • Increased client base through exceptional customer service, active listening, and understanding individual needs.
  • Streamlined appointment scheduling process for better time management and improved client experience.
  • Offered mobile salon services, catering to clients'' convenience and enhancing their overall comfort.
  • Generated repeat business through consistent delivery of high-quality hairstyling services and maintaining strong relationships with clients.
  • Collaborated with event coordinators to provide on-site hairstyling services for weddings, fashion shows, and photoshoots.
  • Stayed updated on current hairstyling trends and techniques to ensure the provision of relevant and modern styles for clients.
  • Established a loyal clientele by consistently delivering high-quality services that exceeded expectations in both style execution and professionalism.
  • Reduced travel costs by optimizing route planning based on daily appointments schedule efficiently.
  • Utilized social media platforms effectively as promotional tools showcasing before-and-after transformations boosting brand exposure.

Field Monitor

Umuc University Of Maryland University College
07.2012 - 04.2013
  • Enrolled new students
  • Proctoring enrollment and final exams.
  • Answering any questions or concerns about classes or exams.
  • Assisted in planning, and executing, outreach events

Hair Stylist

Dolly Quinn Salonspa
06.2009 - 04.2012
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Store Manager

Sally Beauty Supply
02.2007 - 04.2012
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • In charge of hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Sales Associate

Sally Beauty Supply
07.2005 - 02.2007
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Certificate - Pharmacy Technology

Florida Gulf Coast University
Fort Myers, FL
10.2013

Cosmetology Certificate - Cosmetology

Northland Pioneer College
Show Low, AZ
07.2005

High School Diploma -

Mogollon High School
Heber-Overgaard, AZ
05.2005

Skills

  • Shift Scheduling
  • Payroll Management
  • Supply Ordering
  • Team Development
  • Store Merchandising
  • Customer Service Management
  • Retail Inventory Management
  • Hourly Shift Management
  • Project Management
  • Loss Prevention
  • Promotional Planning
  • Employee Training
  • POS Systems
  • Team Leadership
  • Performance Reviews

Timeline

Store Manager

Sally's Beauty Supply
07.2014 - 02.2016

Mobile Hair Stylist

Self-employed
01.2013 - 07.2014

Field Monitor

Umuc University Of Maryland University College
07.2012 - 04.2013

Hair Stylist

Dolly Quinn Salonspa
06.2009 - 04.2012

Store Manager

Sally Beauty Supply
02.2007 - 04.2012

Sales Associate

Sally Beauty Supply
07.2005 - 02.2007

Certificate - Pharmacy Technology

Florida Gulf Coast University

Cosmetology Certificate - Cosmetology

Northland Pioneer College

High School Diploma -

Mogollon High School

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