Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jennifer Walters

Kansas City,Missouri

Summary

At Team One Latin America, I spearheaded operations as General Manager, driving business growth and enhancing productivity by implementing strategic upgrades, leading to a significant improvement in workflow efficiency. My leadership fostered a culture of team building and problem-solving, achieving a notable increase in profitability and employee satisfaction. Skilled in business analysis and customer service management, I excel in transforming challenges into lucrative opportunities. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding operational procedures. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Results-oriented business leader with more than 30 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Seasoned Operations Manager and talented leader with 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

31
31
years of professional experience

Work History

General Manager of Operations

Team One Latin America
01.1994 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
  • Reduced lead times through careful planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
  • Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Identified and resolved unauthorized or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Assisted with initial sales roadmaps and market strategies to promote successful product launches.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Supported product launches by coordinating cross-functional teams.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - Teaching

Park University
Parkville, MO

Skills

  • Team Leadership and Building
  • Problem Resolution
  • Operations Governance
  • Supplier Monitoring
  • Business Analysis and Sales Tracking
  • Customer Service Facilitator
  • Organizational Structuring
  • Teamwork and Collaboration
  • Business Management
  • Records Organization and Database Supervision
  • Client Account Oversight
  • Complex Problem-solving abilities
  • Computer Proficiency

Additional Information

Northland Swimming Conference Board, 4 years as Treasurer and involved with planning and execution of annual Conference Championship meet.


Northland United Swim Team, 3 years as Treasurer.



Timeline

General Manager of Operations

Team One Latin America
01.1994 - Current

No Degree - Teaching

Park University

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Jennifer Walters