Jennifer Wanko
Business Manager
Puyallup,WA
Summary
Visionary Leader with over 15 years of progressive experience in a variety of industries. Skilled in talent recruitment, driving sales growth, operational management, budgeting, and training. Passionate about nurturing employee potential and cultivating collaborative cultures. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
VISIONWORKS
Tacoma, Washington
10.2022 - Current
- Instrumental in opening 3 new locations, surpassing $1 million in sales within the inaugural year.
- Successfully trained and onboarded a diverse team of 25 professionals, across 10 store locations, fostering a positive work environment and high employee satisfaction.
- Spearheaded new growth and sales through targeted marketing campaigns and optimized employee engagement initiatives
- Achieved award-winning customer service through ongoing empathetic training, problem-solving, and advocacy
- Analyzed business performance data and forecasted business results for upper management.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
VISTA OPTICAL
Renton, Washington
06.2020 - 10.2022
- Excelled in talent recruitment, onboarding, and mentorship, resulting in the retention of top-performing staff
- Consistently monitored P&L by implementing strategic budgeting, shrinkage prevention, and standardized processes.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager
OLYMPIC EYE CARE
09.2017 - 06.2020
- Managed intricate medical billing, coding, and claims resolution, optimizing reimbursements.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed database systems containing customer contact information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate Specialist
VISTA OPTICAL
Warrenton, Oregon
02.2016 - 08.2017
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Intake Coordinator
Bayada Nurses
Parsippany, New Jersey
02.2010 - 08.2011
- Maintained accurate and up-to-date client records.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Business Banker
PNC Bank
Little Falls, New Jersey
02.2008 - 02.2010
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Negotiated favorable loan terms on behalf of clients, contributing to increased client satisfaction rates.
- Streamlined internal processes to improve efficiency, allowing more time for client interactions and relationship building.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
Education
Bachelor of Science - Business Administration
Rider University
Lawrenceville, NJ 09.2003 - 12.2007
Skills
Talent Acquisition & Development
Excellent communication
Performance management
Problem-solving aptitude
Operations management
Team leadership
Business development
Timeline
General Manager
VISIONWORKS
10.2022 - Current
General Manager
VISTA OPTICAL
06.2020 - 10.2022
Assistant Manager
OLYMPIC EYE CARE
09.2017 - 06.2020
Sales Associate Specialist
VISTA OPTICAL
02.2016 - 08.2017
Intake Coordinator
Bayada Nurses
02.2010 - 08.2011
Business Banker
PNC Bank
02.2008 - 02.2010
Bachelor of Science - Business Administration
Rider University
09.2003 - 12.2007
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