Summary
Overview
Work History
Education
Skills
Timeline
Manager

Jennifer Ward

Chilhowie,VA

Summary

Dynamic leader with proven team leadership and time management skills honed at BeScented and Southwest Virginia Mental Health Institute. Excelled in enhancing customer satisfaction and patient care through decisive action and effective communication. Skilled in streamlining processes and leveraging social media for sales growth. Demonstrates a strong blend of customer service acumen and strategic decision-making.

Overview

19
19
years of professional experience

Work History

Manager

BeScented
01.2012 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Completed order packaging with precision
  • Packaged supplies efficiently and accurately
  • Created engaging and impactful social media posts to effectively reach target audience.
  • Enhanced sales through strategic email marketing initiatives.
  • Streamlined procurement of necessary supplies
  • Responded promptly and efficiently to customer emails and inquiries

CNA

Southwest Virginia Mental Health Institute
01.2006 - 12.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained security for patients in a secure environment
  • Ensured patient safety through constant monitoring
  • Ensured safe transportation of patients to and from the ward.
  • Provided assistance to patients during the admission process

Education

Certificate - CNA

Wytheville Community College
Wytheville, VA
01-2006

High School Diploma -

Chilhowie High School
Chilhowie, VA
05-2002

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

BeScented
01.2012 - Current

CNA

Southwest Virginia Mental Health Institute
01.2006 - 12.2012

Certificate - CNA

Wytheville Community College

High School Diploma -

Chilhowie High School

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Jennifer Ward