Jennifer Ward
Dexter
Summary
Dynamic and results-driven professional with a proven track record at Eddy County Public Works. Skilled in equipment operation and safety compliance, I excel in teamwork and problem-solving. Recognized for enhancing operational efficiency and fostering strong client relationships, I bring a positive attitude and exceptional organizational skills to every challenge.
Overview
19
19
years of professional experience
Work History
Light Equipment Operator
Eddy County Public Works
Artesia, NM
02.2023 - Current
- Operated light equipment, ensuring adherence to safety protocols and operational guidelines.
- Assisted in routine maintenance of machinery, enhancing equipment reliability and performance.
- Conducted pre-operation inspections, identifying potential issues to maintain optimal functionality.
- Collaborated with team members to streamline workflows and improve efficiency during operations.
Equipment Operator
Fischer Sand & Gravel
Placitas, NM
06.2022 - 02.2023
- Operated trucks safely and efficiently, adhering to all safety regulations and traffic laws.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, deliveries, and vehicle maintenance records.
- Implemented best practices for load securing, minimizing cargo shifts during transit.
Road 1
Chaves County Road Dept
Roswell, NM
11.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Office Administrator
Whitaker Livestock Transport
Dexter, NM
04.2021 - 04.2022
- Managed daily office operations, ensuring efficient workflow and communication among teams.
- Coordinated schedules and logistics for livestock transport, optimizing route planning and resource allocation.
- Maintained accurate records of shipments, facilitating compliance with industry regulations and standards.
- Collaborated with vendors to streamline supply chain processes, enhancing overall operational efficiency.
- Oversaw inventory management, ensuring availability of essential supplies for seamless operations.
- Conducted regular audits of administrative processes, identifying opportunities for improvement and cost reduction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Account Manager
Canary Wellhead
Artesia, NM
10.2017 - 09.2019
- Managed client relationships, ensuring satisfaction and retention through effective communication strategies.
- Developed tailored solutions to meet diverse client needs, enhancing service delivery and account performance.
- Coordinated cross-functional teams to streamline project execution, improving overall efficiency and collaboration.
- Analyzed market trends to identify growth opportunities, contributing to strategic planning initiatives for key accounts.
- Conducted regular performance reviews with clients, fostering transparency and trust while addressing any concerns proactively.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Account Manager
Tornado Production
Conroe, TX
08.2015 - 11.2017
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Developed tailored sales strategies that aligned with client needs and market trends.
- Managed account portfolios, ensuring timely follow-ups and proactive communication.
- Analyzed sales data to identify growth opportunities and optimize product offerings.
- Negotiated prices, terms of sale and service agreements.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
Sales Account Manager
Blowout Tools Inc
Odessa, TX
07.2014 - 07.2015
- Led cross-functional teams to deliver comprehensive solutions for complex client challenges.
- Implemented process improvements that streamlined operations and increased overall efficiency.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
Sales/Yard Manager
Guardian Wellhead Production
Artesia, NM
06.2007 - 06.2014
- Oversaw daily yard operations, ensuring efficient material handling and equipment utilization.
- Managed scheduling and allocation of resources for optimal workflow and productivity.
- Trained and mentored staff on safety protocols and operational best practices.
- Implemented process improvements to enhance yard efficiency and reduce waste.
- Conducted regular inspections to maintain compliance with safety regulations and standards.
- Developed strong relationships with customers, leading to increased repeat business and customer satisfaction.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
Education
High School Diploma - Required
West Valley High
Yakima, WA05.1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
Timeline
Light Equipment Operator
Eddy County Public Works
02.2023 - Current
Equipment Operator
Fischer Sand & Gravel
06.2022 - 02.2023
Office Administrator
Whitaker Livestock Transport
04.2021 - 04.2022
Road 1
Chaves County Road Dept
11.2019 - 06.2022
Account Manager
Canary Wellhead
10.2017 - 09.2019
Sales Account Manager
Tornado Production
08.2015 - 11.2017
Sales Account Manager
Blowout Tools Inc
07.2014 - 07.2015
Sales/Yard Manager
Guardian Wellhead Production
06.2007 - 06.2014
High School Diploma - Required
West Valley High