Jennifer Ware
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Senior Teacher Services Coordinator
Laurel Springs School
09.2013 - 02.2024
- Responsible for managing the teacher services team
- This includes performance reviews, day to day business and delegation of tasks
- Hiring of teachers (provide documentation, background checks, vendor payment setup, and request from tech for email and platform setup)
- Assign teachers/create new sections for all courses (over 240 teachers and 5000 students)
- Process all new enrollment orders, change orders and information change orders
- Administrator of Turnitin- An online website which checks student written assignments for plagiarism
- Administrator of Adobe Connect- Maintain account and sales connection for yearly quotes
- Provide support and training to all employees, troubleshoot any issues with Adobe connect
- Part of the management team that implemented iReady (online assessment and instruction)
- Complete teacher billing on a monthly basis
- Maintain and post all iClass Calendars on the Learning Management system
- Work with marketing to come up with new and innovative ideas for announcements to families regarding news and events going on at Laurel Springs School
- Work closely with Admissions and Student Services to problem-solve service issues, develop and implement solutions, and ensure business and operational requirements for students and teachers are satisfactorily met
- Performs all new user system training; provides continued training support as teachers leverage additional system functionality
- Provide support to our placement team with the leave of absence process
- Provide Support to all teachers and Academic department chairs which include technical support as well as answering emails and providing resources to help with course content issues
- Worked closely with IT and Directors through the implementation of Genius our Student information system
- Accounting- Processing payments for student enrollments
- Upload reports and data for Language Bird (1:1 online language platform), provide grades and dates in our system
- Run and upload a Naviance report (Platform for school counselors to provide students with college planning and career assessment tools).
Senior Customer Service for Latin America Industrial
Pall Corporation
02.2009 - 09.2013
- Oversee, and fulfill supervisory responsibilities when necessary, coordinate customer order life cycle from fax/email/telephone origination through accounts receivable generation, payment verification, and customer follow-up
- Handle inbound/outbound calls and emails with customers
- Utilize Mapics, and the CRM databases in coordination to access customer information; look up quotes/proposals/product lead times, research product data, and enter orders
- SAP key user- granted access; integral in systems transfer from localized to global processing, and inventory tracking
- Tested/validated information for the data migration to SAP
- Assisting in the training of the new SAP system to the rest of the customer service group
- Validating the orders that are currently being processed to ensure that accurate information has been entered properly in the live session
- Verify orders are correct, fulfilled, and paid in a timely manner commensurate with client terms; update service order process through employee training and job designation
- Shipping- generate commercial invoices and manual packing slips; pick/pack/ship and track product items from our warehouse to customer site
- Ensure customer satisfaction by acting as a liaison between customers, sales reps, and management
- Review contracts to make sure terms and conditions are acceptable
- Utilize MS Excel spreadsheets to track project timelines and goals complete with all relevant product data, contacts, and detailed expenses
- Work closely with project managers and factories to ensure product is delivered on time
- Generate purchase orders for products and materials for upcoming project orders
- Trainer- in over 4 years I have trained 20 different individuals (11 new hires, 6 existing, 3 temps) predominantly to the Mapics system, but also to our newest SAP integration.
Education
Bachelor of Arts - Business Administration And Management
Immaculata University
Immaculata, PAWest Chester East High School
06.2002
Skills
- Customer Service
- Problem-solving abilities
- Problem Resolution
- Data Entry
- Computer Proficiency
- Scheduling
- Documentation
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
Organizations Affiliations
- FBLA (Future Business Leaders of America) former member
- DECA (Distributive Education Clubs of America -Marketing Management) former member
- VICA (Vocational Industrial Clubs of America) former member
- LIFE (Latinos in Full Effect) member
Technical Experience
Microsoft office, MAC OS, Adobe connect, Zoom, Genius SIS, Buzz Agilix, NetSuite, Learning management system, SIS (Genius student information system), SAP Express, SAP Legacy, MS Excel, MS Word, MS Powerpoint, Great Plains (Accounts Receivable/Accounts Payable), (Collection Master Software), QuickBooks 2020.
Timeline
Senior Teacher Services Coordinator
Laurel Springs School
09.2013 - 02.2024
Senior Customer Service for Latin America Industrial
Pall Corporation
02.2009 - 09.2013
Bachelor of Arts - Business Administration And Management
Immaculata University
West Chester East High School
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